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[Resolved]  Kotak Mahindra Bank — Wrong Communication and Mental torture

Well my name is Sandeep Yadav and i am holding Kotak Credit card for last 1 year.
My customer relationship no. is 17409039. In starting when i got my credit card, they told me that you can convert any purchase of above 5000 rs in three months EMI. so keeping that in mind i bought some electronic goods worth 30 thousand and call customer care for converting it into three month EMI.
But i when i recieved my statement there was no conversion reflecting about EMI. so after that i called customer care and they told there was no such request from my side. so i got angry and told them i am not able to pay whole amount of 30000 and i will be able to pay 10000 for that purpose i had converted it in EMI but they denied and forced me to pay whole amount. Finding no solution from there side i didnt make payment to them and conveyed that first solve my problem. This keep going on for couple of month but nothing happens and my outstanding balance goes upto 53000 approx. So in month of july of out frustration i have deposited 71000 in my saving account and they blocked 53000 without my information and any prior notice. Now now after 3 days this hold balance goes to 110000 and dont know whom to approach as branch saying call customer care and when i am trying to call customer care none of them is responding and saying u have to deposit 110000 to credit card...i am mentally tortured and no solution is provide to me from there side. please suggest.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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Dear Sir/Madam,
I have a credit card vide no. [protected]. You have stoped the services of this card vide i do not have any pending dues of this card since last five months. I was out of city regarding some projects in Kinnore Himachal Pardesh. There was no any way to communicate with bank. But right now I came back in Chanidgarh & cleard all the dues of this card as a good customer. But you have stopped the services of my card. Kindly reactivate the services of my card. I shall be very thankfull for this.

Thanking You,

Sanjay Kumar
[protected]
Chandigarh
Dear Sir,

Ref : Card no : [protected]

I have made a payment of Rs.1620 on 7th October 2009, which has been credit in my card account on 13th October 2009. Your bank has charged late payment fees of Rs.500 plus service tax in my statement for the period 21.09.2008 – 20.10.2008.

As the payment was already made on 07/10/2009 which was as per due date I am not liable to pay the late fines. The same as also been communicated by me to your bank on helpline numbers.

I am once again requesting you to Reversed late fine & Interest so that again healthy relationship can be continued with your banks.
Please change my due date for 7/8th every month to 10/12th every month.

Thanking You,

Dinesh Agarwal
5/41, Neatji Nagar,
Kolkata-700040
Cell No:[protected]

CreditCard — wrong communication

hi
this is venugopalrao from hyderabad.i dont know who has given my no to hsbc creditcard.i am not holding any creditcard in HSBC BANK.but iam getting the messages stating that u have to pay 24532.The card number ending 2587.

kindly clarify
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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    3987
    Pending
    0
    Resolved
    1137
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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