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[Resolved]  Kotak Mahindra Bank — CIBIL Report

My name is Goutam Debnath and live in pune (Maharashtra) I have taken two wheeler loan from HDFC Bank i have cleared my loan and I gets a “NOC” from the Bank and I gets Credit cards from Kotak Bank and I using it last 6 month’s after using the card I have paid all dues payment… and after paying the amount the Bank put my name in to the CIBIL… why Bank put my name in the CIBIL……
I strongly feel All the Bank are fraud….. the banks to update CIBIL about the closure off the loans and credit cards when the customers pay all the balance and close their loans and credit card dues. The bank should give the customer "NOC" immediately after he clears all the dues and at the same time the customers name should be removed from deaulters list of CIBIL so that the person will not suffer in getting other loans like home loan. I feel that the cooling off period for the customer in CIBIL should be less. If the customer is clearing all the credit balance and making it zero then it is the duty of both the bank and CIBIL to remove his name from the defaulters list. I again request CIBIL to help such customers in removing their name from Defaulters list if the customer has paid all the credit amount and gets a NOC from bank.
It is my humble request to the Person who are working in CIBIL to update the status of such customers immediately as the customer has paid all his dues and got a "NOC" from the bank.
I did some study regarding CIBIL, form where i got the info that only financial institutions have got the access to this database.General Publics dont have the access to this restricted area.I want to know why.I must have the right to know what was my fault or is some one cheated me.

What to do now please suggest me...

Best Regards
Goutam Debnath
Mobile: [protected]
Email id :- [protected]
Complaint marked as Resolved 2020-08-13 22:53:10
Complaint comments  2 CommentsShare0Tweet0


Dear Mr. Debnath,

Apologies for the inconvenience caused to you. We would like to inform you that our Bank officials are investigating the matter and assure that you will be in receipt of an email communication from their end addressing all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.
I have took a loan from Citi financial Consumer Finance India Ltd. on 20/12/2008. I paid to them by monthly instalment of Rs 1141.00, after few months lost my job and could not pay their dues on time. In this job less situation I felt very difficulty to maintain my family. However I phoned to Citi finance and tell them everything and some time if I arrange cash by pert time job I did pay their instalment. As usual after few months they took legal action on me. I pray to honourable justice me some time to repay this loan amount and court was given to me favourable diversion. After that Citi finance did not sought for repay this loan. November 2014 I get a job in a private company and then I ready to repay my instalment. On that time I go to Citi finance Kankurgachi office for clear my all dues but that time this office was closed. Due to my shifting home I could not get any letter from Kotak Bank. Few days ago Kotak Bank phoned me and asking for Citi finance loan close. I agreed with them for close loan and want get NOC from them. I want Citi finance payment Statement and Citi Finance take over letter which is not received by me on earlier. They send me the same by my email id. There is some confusion in payment statement I asked them am I already paid Rs.45640.00. and then Kotak team informed me closer amount Rs. 37650.00 and I get NOC and my CIBIL was reflected as good. When I talk to go for this payment they again tell me they already took legal action on November'2016 and if I want to close this loan then I have to pay Rs. 62005.00. Then I will get NOC and CIBIL good record. Due to address change I had not received any Legal notice from court. I tell them without any telephonic conversation with me why they took legal action? after taking legal action you call me now. But it is very much higher amount for mediocre class people like me. Just few months ago my father died and a lots of amount spend for his treatment. I am the only earner person in my family. There is lots of family burden on me.
I want to Pay their Outstanding Amount Rs. 37650.00 by settlement of 6 monthly installment And close my Loan Account by giving NOC and Update CIBIL record accordingly.

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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051