[Resolved]  Kotak Mahindra Bank - Credit Card Division — Fraudulent misuse of Citibank Credit Card by Kotak Bank Credit Card Sales – Staff.

Fraudulent misuse of Citibank Credit Card by Kotak Bank Credit Card Sales – Staff.

The above subject which is very disheartening to the cold blooded nature of the Kotak Sales Staff who in the pretext of selling the bank card has misused the Citibank Credit Cards of Mr. Noel Collaco ( Victim ) who is my brother. . This incident has traumatized my brother & is undergoing depression due to the incident. We have been moving from pillar to post trying to nab the culprits & frequent rounds to the police station & Citibank officials have only been the routine for this mistake.

The prime suspect Mr. Raj ( Kotak Bank Field Officer ) has been contacted on several occasion after the fraud has been reported & is absconding out of Mumbai as per his telephonic conversation with ( Hemant ) name changed to unreveal identity .

The main concern & request is to nail the culprit for tarnishing the banks image which should be brought to task on priority which is involving time & monetary stress on the Mr. Noel Collaco ( Victim ) (

Case Details

Day 1:

 Mr. Noel Collaco ( Victim ) had been telephonically contacted by the kotak bank officials for credit card which was positively supported & informed to process the necessary formalities in procuring a credit card of the esteemed bank .
Kotak bank official Mr. Raj ( Field Officer ) contacted Mr. Noel Collaco ( Victim ) & confirmed a formal meeting outside speez ( Santacruz processing Electronic Export Zone ) – Andheri East as the same is a secured premises & entry within is not permitted .
 The meeting was initiated with form filling request bearing application no.
G –[protected]Rejected on 1st Submission due to lack of documentation) & G –[protected] which was processed (Card yet to be received)
 During the course of documentation Mr. Raj enquired details of other bank credit cards which would support the application in a strong enforcement as it would be easy to sanction the required limits at the time of credit approvals & in the midst of the discussion requested credit card copies of existing Citibank Card No’s ( [protected] ) / ( [protected] ) along with copies of the last statement on record. The cards were physical verified as a part of KYC norms.
 The incident was exactly a week to ten days before the official misuse was performed on the internet.

Contact Details.
Mr. Raj (Mob) [protected] / [protected] (Kotak Official)
Mr. Noel Collaco (Mob) [protected] (Credit Card Customer)

Day: 17th August 2008 (2.00 pm)

 Mr. Noel Collaco ( Victim ) receives a call from the Citibank officials Gurgaon Office to validate payment enquiries for booking airline tickets via the internet for AIR DECCAN airways which was taken as traumatic incident in the subject case the booking was amouting to Rs 60000/- .
Citibank official (Mr Amit Suri) suggested Mr. Noel Collaco ( Victim ) to head away to Air Deccan office to process cancellation of the tickets on priority which in the end was in vain as the booking was validated by Citibank & the passengers have flown. We could only obtain details of the airline passengers & the booking details as part of our own mental torture to investigate the matter further.


Contact Details:

Mr. Amit Suri - [protected] ( Citibank Official – Gurgaon Office )
Mr. Roshan Balram – [protected] ( Citibank Official – Citi tower Parel Office – Mumbai )


Regards,

Mr. Neville Collaco ( Brother of the Victim – Noel Collaco)
HDFC BANK LTD
Senior Manager
Fort – Branch
Tel No :- [protected] ( Mob[protected] / 22655920

Note :
1) Information collated from Air Deccan, Kingfisher, Jet Airways – Flight Details
2) IP Details of Bookings done through Cleartrip.com for King Fisher & Jet Airways.


CC : Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road, Mumbai – 400001
[protected]@cybercellmumbai.com
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

dear sir,
I got a sms on mobile that, you had approved a credit card for me which i applyied couple of weeks a ago.And the card had been sent by Express IT courier AWB no : [protected]>But I yet not recieved card through this courier. So, please look after to this matter soon as possible.

RIZWAN KHAN.
PHONE NO : [protected]
Hi I have applied for a credit card, after that i didn't receive any call for the same can you reply the status of this. My application Number is:[protected]
Express IT couriers provide extremely shoddy service. I have not got my card as yet because the delivery boy cannot understand that I am on a night shift and need the card delivered to my residence. This has been going on for a week now. I tried calling up the express IT office but no one answers the phone. My AWB no. is [protected]. I do not understand how Kotak Mahindra can team up with such a shabby vendor.
I have not recd my bill for Credit Card No.[protected] for the month of November 2008...
Kindly do the needful at the earliest, as if not recd.
will not be responsible for late payment and thereof
won't pay any interest on the same.
APP. NO.[protected] IS APROVED FOR ISSUE OF CREDIT CARD.

CRN[protected]
SENT ON 28.04.2009 BY EXPRESS IT COURIER AWB [protected] AS SMSed to me.
But not recieved yet.

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