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[Resolved]  Kotak Mahindra Bank — Non-maintenance charges for zero balance account

3 years back, one of the executive from Kotak Mahindra Bank insisted me to open the zero balance savings account which was told as lifetime free facility. This was also mentioned in the offer document which was signed and stamped by bank authority. But suddenly in June 10 bank charged me the non-maintainance charges. When contacted with bank, I was told that the rule was changed and informed through Aug 10 statement. But during that period I was not getting the bank statements regularly and accordingly I had submitted the complaint as well with bank. I also had the July-aug 09 statement copy which I took manually from branch.
But inspite of all this, bank manager is adament and not ready to accept for reversing the charges. So I gave the request for closure of the account which they denied to accept. From that time onwards, every week they are increasing the charges. Since there was no balance left in accout, my account is showing negative balance and its negative value is increasing every week.
I want to understand that how bank can change such important rules without any specific reasons and without properly taking the confirmation from customer. More to that, when I had given the request for closure of account they simply deny it to accept. Isn't there a RBI control over such un-ethical and un-trustworthy behavior of the banks?
I request you sincerely to help me and get rid of this bank ad teach them proper lesson.
thanks
Paras Baldota
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  3 CommentsShareTweet

Comments

saving account zero balance — nt getting the service properly

I had requested so many times to get the welcome kit with debit card the name printed on that card and i had given written application for the same but no reply would be given by the consultant department i called so many times at last i requested to surrender this axccount but bank said that u have to pay for the same i[censored] wantto discontinue

Banking — Account statement charges

Dear Sir / Madam,

I am banking with banks like HDFC & ICICI banks.
For taking loan from nationalised bank I want my bank statement for last six months.
I requested my bank to give statement but they are asking for 112 Rs charges
100 Rs towards statement fee & 12 Rs for service tax.
As per RBI rules they should give passbook to consumer so that no need of account statement
whenever consumer want accopunt statement for any purpose he can take hoto copy & submitt whereever he want to submit.
So to summerise either bank should give passbook or they should give account statement free of charge.
If bank can not give passbook then they should have provision in their banking software that
free statement can be given twice in month & if customer demands it more than twice
then they can charge customer for that.

plz do needful to save looting of people by these banks.
Same case for loan accounts also.

Regards
Santosh Kulthe

Debit card — zero balance

This is rupesh here iam having an account in ur bank when it was UTI Bank, i had a balance of 3500rs in my account. 4years ago when i checked for my balance the bank changed to axis bank were i have not received any notice or alarm of the change.i checked with the bank its was and showing nil balance.please give me the exact details i want my money...

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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    31%
    Complaints
    3798
    Pending
    0
    Resolved
    1132
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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