[Resolved]  Kotak Mahindra Prime — Regarding the Car Loan Account

I have taken a Car loan From Kotak mahindra Prime Jan 06 for 5 years thru till I am paying every month, I came back to India on July since that day I was telling to the people that swap my cheques from citi bank to Axis bank but no one there to give any response keep on postponding this Issue to next month but that next month never come till now??
Another thing, after that all on october 08 requested them to close the account I got the forecloser details I went to bank which is in Laxmi nagar to close my account but no one there to entertain I was told that one of our executive will call you regarding close your account but STILL TILL DATE NO ONE HAS CALLED ME .
they are calling at the end of the month when one executive comes to my house to collect the payment and I refused to pay then they call me to make the payment.
Every month same response "PAY THIS MONTH NEXT MONTH WILL BE MY RESPONSIBILITY TO HELP YOU"
same language I am getting from the people.
Now because of bank neglegency they are forcing me to pay all the bouncing and panlty which is more then 30K

Hope there will be some response
DO NOT TAKE ANY LONE FROM SUCH A BAAAAAAAAAAAAD CONCERN
SHISHIR