[Resolved] Kotak Securities — Email Harassment by Kotak Securities | |||
At the offset let me clarify, my name is Anand S from Chennai and iam in noway connected with services of M/s Kotak Securities My complaint against M/s Kotak Securities, is that they are sending to my email ID contract notes/margin statements which is supposed to reach one of their customer by name Anand Sankar Agarwal to my email id anand.[protected]@sify.com. I have represented this written mail to them 3 times in last 5 months, details provided below 1. First representation Vide email to kotak securites, they acknowledged it with Ref SR No:1-[protected] dt 12/05/2011. No action was taken, on my reminder mail they just replied stating regret the inconvenience and i need to "bear" with that and simply ignore such mails, till they look into it !!! After this also I continued getting mails addressed me as "Anand Sankar Agarwal" and this continued on daily basis !!! Please note - contract note/margin statements is an important document to a shares customer and just see how secured is Kotak in delivering to wrong email addresses !!! Just imagine how much secured is their system and process ??? 2. Follow-up representation Vide email to kotak securites, they acknowledged it with Ref SR No:[protected] dt 04/10/2011. No action was taken, on my reminder mail they just replied standard reply stating regret the inconvenience and i need to "bear" with that and simply ignore such mails, till they look into it and rectify !!! Till today morning iam getting unwarranted contract notes/margin statements. Kindly help me resolve this throu your forum and its frustrating to further remind to such unprofessional group like M/s Kotak Securities!!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Kotak team
"anand.[protected]@sify.com" mail id belongs to myself and its surprising that you mention stating your client doesn't want to change it ??? How can your client decide to have my email ID as contact point ? Are you guys taking me for granted and my email privacy ?
This is not a resolution, please be serious in taking immediate corrective action...
Regards
Anand S
"anand.[protected]@sify.com" mail id belongs to myself and its surprising that you mention stating your client doesn't want to change it ??? How can your client decide to have my email ID as contact point ? Are you guys taking me for granted and my email privacy ?
This is not a resolution, please be serious in taking immediate corrective action...
Regards
Anand S
Dear Anand,
Pls be assured that we have taken this matter on top priority and it will be resolved at the earliest.
Regards,
Team Kotak Securities
Pls be assured that we have taken this matter on top priority and it will be resolved at the earliest.
Regards,
Team Kotak Securities
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+91 6652 9191
+91 6621 6666
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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We deeply regret the inconvenience caused. After you first pointed this out, we have been constantly in touch with the said client. However, he insists that this is the e-mail id he wants to use. Neither does he want to change it nor close it. At Kotak Securities, we follow high standards of client and account confidentiality. And we also respect our clients’ wishes. Please be assured that this matter will be resolved at the earliest.
Regards,
Team Kotak Securities