Show menu
Close
Ask a Question Ask a Question FAQ FAQ Sign in Sign in
Close

[Resolved]  Kpn Travels — Poor customer service

on 18th jan 2008 i travelled from bangalore to cuddalore in KPN travels, the bus is supposed to start at kalasipalyam by 10:00 pm, i boarded the bus at bommanahalli, the bus came there at 12:30 am (2.5 hours from bustand to bommanahalli..!), that place has become a mini bustand, as the time passes hundreds of buses stand in queue and its a hectic task to identify your correct destination bus, there is no indication also, the announcers escape when too many buses are accumulated.. the bus somehow started from that place, when i woke up in the morning it was 7.30 am, i could see the bus is standing at villupuram, there unloading of parcels are happening, the bus was there from 7.30 to 8.30am, after that it started and halted in pondicherry, there again unloading the remaining parcels for 30 minutes...even you ask something about this the driver is telling you tell to the company about this.. Finally the bus reached cuddalore at 10.30 am.

This journey should have been completed in 7 hours(there was a delay of 5 hours only bcoz of this parcel unloading..!) the charge for this travel is Rs.396. which is very much higher than the normal bus services...where is the value for money? This is not the only case, many of my friends also complaints similar incidents.. When they have a separate division for parcel services why are they loading too much in the passenger bus also..? Will the concerned authorities will take some action to avoid these kind of embarassing situation? or will the goverment impose strict regulations in loading parcels to passenger service buses....?
Complaint marked as Resolved Aug 13, 2020

Complaint Status


[Mar 25, 2014] customer support has been notified about the posted complaint.
Complaint comments  52 CommentsShareTweet

Comments

We have sent a material from chennai to madurai on 31.01.2008,it has to be collected by our persons from KPN office on 01.02.2008, they are not delivering the material because of their poor network is not working and we are the suffers. Even we have paid for the parcel from the starting point itself. We have given the LR number but they will not give the material upto thier poor network start working.
Hi..,
I booked the ticket for the journey from Chennai to coimbatore for the date 13-06-08 at 8:30PM.But Unfortunately I had missed that KPN travels bus on 13-06-08.I have reached there(Koyembedu-Boarding place) at 9:00 Pm.So i requested the management to make an arrangement for me to go to coimbatore in another travels or need the refund for that.He said the coming bus was full and cannot go.And alos won't provide refund because that seat is going as an "empty"..If that bus seat goes as "empty" then why he didnt make some other arrangement like taking other bus to catch that bus in another Boarding place .I caught by myself other travels bus by paying 550 Rs.(i searched a lot of ATM's to withdraw a money at that night time)..

Please provide me the solution for the below queries

=>If the person miss the bus then the management will not take care about that person even that time is the night time and also the person is a girl...
=>if they wont refund the money back (atleast half the amount), dont they think how they can go??..Is this is the way the customers can be treated..

Im not saying that i didnt do mistake..I came late but for that, customer services of the travels provided me the Very dissatisfaction...

Thanks & Regards,
R.Amutha.
I booked the ticket in KPN for first time from Madurai to Chennai. Before I travel in KPN, I thought It is one of the best travels ltd in India, but after traveled, It is ONE AND ONLY worst travels.
In my first travel, I left my sleep, I was cheated, I loosed money. I learnt a lot.
I will never travel in KPN and also i will not recommend KPN travels to my friends.

Is this a customer serveice???
Even I had very worst experience with KPN Travels in both Bommanahalli office and Madurai Office.

In Madurai, they dont respect the passengers. Around 10:30 PM in night, the guy asked me to take a xerox of ID card for the eTicket. I said, it is not possible at that time and that person in counter refused me the boarding pass. I had to fight with him for 10 minutes and finally he gave me that.

Most worst service. However, I wonder how there is always a flock of people waiting in front of all KPN offices...
Same issue for me to..We bookdd the KPN tickes from Munnar to Banglore and they mentione dit is an semi sleeper busr but to our suprised the KPN guy called Kunar said that there was an group people come so they have given the bus to them and since people are less on this they gave us an normal third clas bus till 3 hours..Then arranged semi sleeper.On the way they were loading many many stuffs...It was like an goods bus ..I have taken snaps and going to the press..Anyone want to join please revert...

The guys name were KUMAR fromMUNNAR.He is an culprit and dont know to speak to customer..
kpn is the worst, they have got scoundrels as drivers, no use even if you complain it to their HO

most of the buses are owned by Police officials or MLAs with their black money what else can you expect
I used to travel frequently between Chennai-Madurai.
KPN travels was regarded as one of the best & decent travel during 90's.
But for the past few years their service has become worst while comparing any other travels and even state transport buses doing better than KPN.

If the scheduled departure is 9pm, they usually delay 1-1.30hrs.

Your schedlued arrival time say 6.00am at Chennai, you will be crossing vilupuram that time. Eventually the delay will be 2hrs approximately.

As many pointed out, the drivers are very rough.Even they scold you with 'unparlimentary words' if you complaint.

So having paid more money and not getting value and peace of mind, try to avoid travelling in KPN.
plz avoid kpn...its too worst..
Worst manager @ KPN Salem. ...
Ref (L.r no[protected] from oddanchatran to Bangalore)
phone[protected] 23567994

i had a consingnment of 11 tins ghee in your bus. Dated 23.03.09 from oddanchatran, which had come here on 24.03.09 with a bill. But your staff have not taken the check post seal from karnataka check post, In regard to this the sales tax inspector is charging me penalty for not the mistake of mine and the ghee was ordered for the ugadi festival and it should be used fresh .As the officer is asking for hefty fine i could not take the delivery today and my purpose of the goods is not served here.I request your good office to solve the problem immediately & release my consignment for my buisiness.Every consignment had to be checked & sealed by the check post inspector, but i could not understand why my consignment was not sealed.I once again request you to release my goods without any hassle immediately.

THANKING YOU
K.Aravindhan
KPN travels became very worst longback. Better go by normal Government bus which is better that KPN and cost also very less. Main problem with Govn., the frequecy of busses are very less b/w cities, thats why all preferred to go by this kind of humbug transport services like KPN (K - Kallan, P-Porruki, N - Notorious) driver and cleaner are very rude in answering the passengers. The solution for this kind private transport is to have several pickup spots for Public transportation on the way like private. I'd very bad experience in KPN with bedbugs, careless treatment of baggage, dusty seats with broken supports, windows will not close properly during winter or rainy season (poor maintanance), most important thing...Passengers please don't use the Blankets provided by KPN services as most of them are getting allergy (It was not washed properly)...Try avoiding window seats, especially in KPN travels (More bedbugs and insects) are making us scratch our entire body (We need to spend more money f0r treatment)...

We poor public..doesn't have any other option this SELEM rular KPN making our life hell...by making money from us...we also don't have any other option. Live with it... When one "Anniyan" will come out o[censored]s...Expecting day to come. More over...Koyembedu Private bus terminus is also getting spoiled day by day...will Govn. will look into it...
Dear Sir,

We had sent a 3 no of goods to Erode and not delivered the material till now due to too late, and no other proper answers form thier Offices Vellore & Erode. If you continued the same answer with in 7 days, we can able to meet out by legal action against you.

K.P.N - D.C NO:[protected]

DATE OF BOOKING: 14/05/09

STATION: Vellore


Thanking You

Yours truly

a.b.r.sendilkumar

Sri Mummy solar

ceo
We booked one cartoon box parcel five days ago thro Kpn. The parcel was booked from Kovilpatti to sathiyamangalam. the parcel is an urgent one.In the company they do not issue receipt at the time of booking.They usually say to get the number next day. Next day they may not be available thro phone .Hence unnecessary delay is experiencing. Now, the consignment booked some five days ago to Sathiyamangalam did not despatched till date.This kind of service is expected from KPN. Yearly i am sending some 25parcelsreguarly . Hereafter I decided not to book parcel thro KPN


Golden Seeds
My two wheeler (bike -Regn nr. TN45 R 3679, L.R.No.[protected] dt. 14.07.09) is received with damages at KPN-Trichy Jn Parcel Office and I did not take delivery on 14.07.09 and insisted for proper replacement of clutch lever mounting bracket & repairing the broken sarry guard. The Manager / KPN parcel service has agreed to do the repair and make available the vehicle to Tiruverumbur office from Trichy Jn office on 15.7.09 afternoon. Inspite of contacting the manager for more than 3 times, there is no constructive response and the replies were evasive.
KPN management shall take immediate action to ensure delivery of the vehicle immediately on 16.07.2009 carrying out the repairs at their cost otherwise agree to reimburse the cost of repairs carried out by self. This will only make the customer satisfied and will continue their patronage with KPN[protected]Vasudevan, BHEL, Trichy.
I LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO
I LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO
LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO
LIKE TO TRAVEL ON KPN ONLY.ITS SERVICEIS BEST ONE IN CURREENT LIVING, KPN INTRODUING SPECIAL SERVICE TO OURS BUT SOME ONE USE WRONGLY FOR EXAMPLE(SLEEPER COACH SOME GUYS AND GIRLS USED THAT SLEEPER FOR HER SEX.LOST TIME I SEE ONE COUPLES SEEING WITHOUT DRESS IN MORNING-6.30 ITS SCREEN WAS OPEND THAT MEMBERS SLEEP NAKED)THIS IS NOT TRAVELS MISTAKE ONLY COSTOMER MISTAKE THINK IT AND ENGARAGE TO DEVELOP OTHERS .DONT DESGARGE OTHERS DO
stupit peoples will only make complaint.first u see u r back its very dirty...

KPN Travels — fraud company

kpn travels is a fraud company cheating in tickets,bloody stupid company .close your office immediately.ask ur md to come and sit in the temples for begging...........

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    14%
    Complaints
    474
    Pending
    0
    Resolved
    64
    KPN Travels Phone
    +91 42 7422 2222
    KPN Travels Address
    23B, Rajaji Street, , Swarnapuri, Salem, Tamil Nadu, India - 636004