[Resolved] Kpn Travels — Poor customer service
on 18th jan 2008 i travelled from bangalore to cuddalore in KPN travels, the bus is supposed to start at kalasipalyam by 10:00 pm, i boarded the bus at bommanahalli, the bus came there at 12:30 am (2.5 hours from bustand to bommanahalli..!), that place has become a mini bustand, as the time passes hundreds of buses stand in queue and its a hectic task to identify your correct destination bus, there is no indication also, the announcers escape when too many buses are accumulated.. the bus somehow started from that place, when i woke up in the morning it was 7.30 am, i could see the bus is standing at villupuram, there unloading of parcels are happening, the bus was there from 7.30 to 8.30am, after that it started and halted in pondicherry, there again unloading the remaining parcels for 30 minutes...even you ask something about this the driver is telling you tell to the company about this.. Finally the bus reached cuddalore at 10.30 am.
This journey should have been completed in 7 hours(there was a delay of 5 hours only bcoz of this parcel unloading..!) the charge for this travel is Rs.396. which is very much higher than the normal bus services...where is the value for money? This is not the only case, many of my friends also complaints similar incidents.. When they have a separate division for parcel services why are they loading too much in the passenger bus also..? Will the concerned authorities will take some action to avoid these kind of embarassing situation? or will the goverment impose strict regulations in loading parcels to passenger service buses....?
Complaint marked as Resolved Aug 13, 2020
[Mar 25, 2014] customer support has been notified about the posted complaint.