[Resolved] Kpn Travels — Poor customer service | |
on 18th jan 2008 i travelled from bangalore to cuddalore in KPN travels, the bus is supposed to start at kalasipalyam by 10:00 pm, i boarded the bus at bommanahalli, the bus came there at 12:30 am (2.5 hours from bustand to bommanahalli..!), that place has become a mini bustand, as the time passes hundreds of buses stand in queue and its a hectic task to identify your correct destination bus, there is no indication also, the announcers escape when too many buses are accumulated.. the bus somehow started from that place, when i woke up in the morning it was 7.30 am, i could see the bus is standing at villupuram, there unloading of parcels are happening, the bus was there from 7.30 to 8.30am, after that it started and halted in pondicherry, there again unloading the remaining parcels for 30 minutes...even you ask something about this the driver is telling you tell to the company about this.. Finally the bus reached cuddalore at 10.30 am. This journey should have been completed in 7 hours(there was a delay of 5 hours only bcoz of this parcel unloading..!) the charge for this travel is Rs.396. which is very much higher than the normal bus services...where is the value for money? This is not the only case, many of my friends also complaints similar incidents.. When they have a separate division for parcel services why are they loading too much in the passenger bus also..? Will the concerned authorities will take some action to avoid these kind of embarassing situation? or will the goverment impose strict regulations in loading parcels to passenger service buses....? Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |
 52 Comments | |
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I traveled past 4 months from udumalpet to bangalore bus number is 4799, every day the a/c is not working properly, if i complaint to driver he is shouting this is limit given from the company, inside we can't sleep ... and while coming from bangalore to udumalpet from to tiruppur to udumalpet it take 1hours 15 min, but the driver driving 2 hours, pleas take action...
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I had a very horrible experience while travelling from Tuti to Blore in KPN travels recently.
1. The condition of the bus is pathetic.
2. It is a AC sleeper coach but the AC ducts were all broken
3. There was water leaking all over my seat
4. The bed speads were unclean and stinking. There were bedbugs too
5. The ac was either too cold at certain places in the bus or never reached other places.
When we ask the agent, they gang up and fight with us without even listening to our request.
The bus number is KA 01 3999
I have photographs of the pathetic state of the bus and incidents that happened. I would like to file a complaint at the consumer court at the earlist. I would request all passengers who use KPN to look for alternate modes of travel as this has some of the worst characteristcs
1. The condition of the bus is pathetic.
2. It is a AC sleeper coach but the AC ducts were all broken
3. There was water leaking all over my seat
4. The bed speads were unclean and stinking. There were bedbugs too
5. The ac was either too cold at certain places in the bus or never reached other places.
When we ask the agent, they gang up and fight with us without even listening to our request.
The bus number is KA 01 3999
I have photographs of the pathetic state of the bus and incidents that happened. I would like to file a complaint at the consumer court at the earlist. I would request all passengers who use KPN to look for alternate modes of travel as this has some of the worst characteristcs
Dear Sir, I myself Murali Nair, pnr no- TGD2IW92822, Seat No- U 27, Ticket booked from Bangalore ( Madiwala) To Ernakulam, dated 18-02-13, the bus left bangalore at the right time, and more over i am regular traveller by KPN to any destination, you can see the records, this time it was very horrible to see that the driver and his assistant are putting the passangers, it was really a disturbance to us, as the bus was Sleeper Class A/C, the passangers those who come in between are pulling the curtains and seeing, wether the seats are available, and it was early morning around 5 AM, the passangers are coming from palakkad to ernakulam, Hence i request you to take a severe action on these drivers and his assistants.The bus no- KA-51A 7579.Due to this the bus reached Ernakulam at 9.20 am.Hope you will give a better service to avoid such kind of disturbances.
Regards,
Murali Nair
[protected]
Regards,
Murali Nair
[protected]
It ia my first Sleeper bus journey in KPN bus from chennai to Trichi on 18th Feb'13 night and from Trichi to Chennai the next day-the same bus and the same driver.It was a pleasant journey of course...The driver was very courteous to the passengers very responsive to all the queries put forth by the passenges..He yells the destination points on arrival and keep them alert...
I was wondering whether the authorities ever bother for the welfare of their drivers?..A lone driver with no companion/helper..He is a human the mgmt need a humanitarian approach...The selection of drivers training them for safe driving, taking care of the passengers by them, sharing all the information they need...all is the responsibility of the mgmt...I was a regular customer/admirer of KPN services from[protected]:..the services were excellent...but now I am afraid it is not there ...the company has grown and so is the technology...The growth of the company&technological improvements in the transporting system should reflect in the services rendered to the travelling public and the welfare of the one who drive the wheels.
P.K.Thangarajan
I was wondering whether the authorities ever bother for the welfare of their drivers?..A lone driver with no companion/helper..He is a human the mgmt need a humanitarian approach...The selection of drivers training them for safe driving, taking care of the passengers by them, sharing all the information they need...all is the responsibility of the mgmt...I was a regular customer/admirer of KPN services from[protected]:..the services were excellent...but now I am afraid it is not there ...the company has grown and so is the technology...The growth of the company&technological improvements in the transporting system should reflect in the services rendered to the travelling public and the welfare of the one who drive the wheels.
P.K.Thangarajan
I would like to share my worst experience during travelling in KPN bus from cumbum to bangalore...the behaviour of the driver was really very very worst...i have booked the ticket for 7.45 pm bus from cumbum to bangalore...based on the bus timings i have finished all my works and exactly 7.30 pm i reached the bus stand to pick up the bus...i didnt had my dinner on that time...because its 7.30 pm...usually i travel in other travels they will stop for dinner at any motels around 9 or 10 pm...i taught this bus also will do the same...the bus started on the correct timing i was so tired but i cant able to sleep because i am hungry...exactly around 10.30 pm bus reached dindugal...i taught there are going to stop in any motels...but they stop the bus at passengers pickup point and without informing to the passengers only for them they purchase the parcel food for dinner...i saw that and i asked with the driver there you will stop the bus for dinner????...for my question this is the reply given by driver.
we wont stop the bus for dinner...u have to eat and come from your home itself or u have to take parcel...if dont want to worry about your hungry...i wont stop ...this is the reply from driver.
Note: Please drivers...kindly think about the passengers situation also...what is going to happen i[censored] stop the bus for 15 to 20 mins... did your management will provide you any prizes or incentives i[censored] reaching soon to your desination...this is not a race...please keep in mind...i am not a old guy...i can manage for one night without eating...please think about ladies and old peoples...KPN management please avoid this kind for drivers from you management...
we wont stop the bus for dinner...u have to eat and come from your home itself or u have to take parcel...if dont want to worry about your hungry...i wont stop ...this is the reply from driver.
Note: Please drivers...kindly think about the passengers situation also...what is going to happen i[censored] stop the bus for 15 to 20 mins... did your management will provide you any prizes or incentives i[censored] reaching soon to your desination...this is not a race...please keep in mind...i am not a old guy...i can manage for one night without eating...please think about ladies and old peoples...KPN management please avoid this kind for drivers from you management...
I was waiting at Dharmapuri bypass from 06:45 PM for reserved KPN bus (7:00 PM departure) but I left Dharmapuri at 08:42 PM by a government bus for Salem to get the KPN bus. bus journey was also not pleasant because of bedbugs.
On 26/03 I booked a up and down tickets at KPN Nagercoil office for 28/03 (5:45 PM reporting time & 6:00 PM departure time) to Dharmapuri and 29/03 (6:45 PM reporting time & 7:00 PM departure time) return from Dharmapuri. 28th I took the bus & reached Dharmapuri on time.
On 29th evening I called KPN Dharmapuri office on [protected] at 05:43, 05:50 PM - Nobody picked up the phone. I reached KPN Dharmapuri office at 06:40 PM, found office is opened and nobody inside the office. One old lady (around 65 years) next to KPN office told me that the staff will come after 8:00 PM and asked me to stand aside the high way where the bus will stop and pick me up. Also she shown me one cell number written on the wall [protected] to contact the staff. I called that cell number at 6:43 PM - not reachable.
I stood on the place where that woman shown at 6:45 PM and waiting for the bus. same time I received a SMS from KPN saying that "Ticket #: C[protected] Seats: 8A Boarding:DHARMAPURI(KPN) at 6:45PM vehicle #: KA 51A 4199"
I was also trying on [protected] to get in touch with KPN Dharmapuri staff - Not reachable
07:01 PM - I called KPN Nagercoil office on [protected]. A gentleman said bus will come around 07:20 PM and pick me up.
07:17 PM - I called KPN Bangalore office on [protected], [protected], [protected] - No response
07:24 PM - I called KPN Nagercoil office on [protected]. The gentleman was not happy to answer my call and he said "I do not know anything, contact Dharmapuri office"
07:45 PM - I keep on calling Dharmapuri office staff on his cell number of [protected] 10 times at proper intervals.
08:15 PM - I got KPN Dharmapuri staff on [protected] and he replied "Do not worry bus will come and pick you up", he arrived spot at 08:22 and repeated the same thing a again. I put some pressure on him and called somewhere and found bus already crossed Dharmapuri, reaching Salem. I asked him to arrange a seat in the f following bus from Bangalore. He said all the other buses are full and he will ask the bus driver to wait at Salem till I reach Salem.
08:35 PM - I received a call from bus driver saying that they will wait at Salem till I reach Salem. Dharmapuri Staff was with me till I get a bus to Salem at 08:42 PM
08:51 PM - KPN driver called me and asked me whether I took a bus to Salem
08:53 PM MR.Jagan ([protected]) from KPN called me and said sorry
09:10 PM KPN driver called me and asked my location and said not to worry they will be waiting till I reach Salem
09:34 PM Mr.Jagan ([protected]) called me and asked my location
09:47 PM Bus driver asked my location I said I am just arriving Salem
09:53 PM I reached the bus and bus started - What about the valuable time ?????
I was waiting at Dharmapuri bypass from 06:45 PM for reserved KPN bus (7:00 PM departure) but I left Dharmapuri at 08:42 PM by a government bus for Salem to get the KPN bus. bus journey was also not pleasant because of bedbugs.
On 26/03 I booked a up and down tickets at KPN Nagercoil office for 28/03 (5:45 PM reporting time & 6:00 PM departure time) to Dharmapuri and 29/03 (6:45 PM reporting time & 7:00 PM departure time) return from Dharmapuri. 28th I took the bus & reached Dharmapuri on time.
On 29th evening I called KPN Dharmapuri office on [protected] at 05:43, 05:50 PM - Nobody picked up the phone. I reached KPN Dharmapuri office at 06:40 PM, found office is opened and nobody inside the office. One old lady (around 65 years) next to KPN office told me that the staff will come after 8:00 PM and asked me to stand aside the high way where the bus will stop and pick me up. Also she shown me one cell number written on the wall [protected] to contact the staff. I called that cell number at 6:43 PM - not reachable.
I stood on the place where that woman shown at 6:45 PM and waiting for the bus. same time I received a SMS from KPN saying that "Ticket #: C[protected] Seats: 8A Boarding:DHARMAPURI(KPN) at 6:45PM vehicle #: KA 51A 4199"
I was also trying on [protected] to get in touch with KPN Dharmapuri staff - Not reachable
07:01 PM - I called KPN Nagercoil office on [protected]. A gentleman said bus will come around 07:20 PM and pick me up.
07:17 PM - I called KPN Bangalore office on [protected], [protected], [protected] - No response
07:24 PM - I called KPN Nagercoil office on [protected]. The gentleman was not happy to answer my call and he said "I do not know anything, contact Dharmapuri office"
07:45 PM - I keep on calling Dharmapuri office staff on his cell number of [protected] 10 times at proper intervals.
08:15 PM - I got KPN Dharmapuri staff on [protected] and he replied "Do not worry bus will come and pick you up", he arrived spot at 08:22 and repeated the same thing a again. I put some pressure on him and called somewhere and found bus already crossed Dharmapuri, reaching Salem. I asked him to arrange a seat in the f following bus from Bangalore. He said all the other buses are full and he will ask the bus driver to wait at Salem till I reach Salem.
08:35 PM - I received a call from bus driver saying that they will wait at Salem till I reach Salem. Dharmapuri Staff was with me till I get a bus to Salem at 08:42 PM
08:51 PM - KPN driver called me and asked me whether I took a bus to Salem
08:53 PM MR.Jagan ([protected]) from KPN called me and said sorry
09:10 PM KPN driver called me and asked my location and said not to worry they will be waiting till I reach Salem
09:34 PM Mr.Jagan ([protected]) called me and asked my location
09:47 PM Bus driver asked my location I said I am just arriving Salem
09:53 PM I reached the bus and bus started - What about the valuable time ?????
I was waiting at Dharmapuri bypass from 06:45 PM for reserved KPN bus (7:00 PM departure) but I left Dharmapuri at 08:42 PM by a government bus for Salem to get the KPN bus. bus journey was also not pleasant because of bedbugs.
KPN BUS SERVICE IS USELSSS.
I'd book'd a ticket in KPN from Chennai to Erode by 28th, May, 14 in Pollachi Bus which goes via Erode and I supposed to report and board at Guindy office by 9.45 pm. Fortunately, I did report at Guindy office by 9.40 pm and here comes a surprise, the Kpn employee told me that, Pollachi Bus has been cancelled because most of the seats are not book'd to run the bus and asked to board in 10.45 pm Bus(same Multi axle volvo). Here the trick comes, i hear'd from one of an Egmore KPN emp that, most of the time(let say three -- four days in a week) the pollachi was not operated, we end up in paying more than what we suppose to pay especially if you buy a ticket in online. If you buy a ticket in Pollachi bus it cost us 740 Rs/- and buy a ticket in Erode bus it cost us 690 Rs/- only. The funny thing is that, they never inform us any time before saying “Bus has been Cancelled ". We are forced to wait for another 2.30 hrs in Guindy office without any basic amenities.
I tried to reach the Kpn office emp, he was not responding properly and rude.. Finally, I got a contact number of Salem office they too responded rudely... Finally, i said okay and boarded in seat no 32 which they alloted to me in guindy, once bus reach'd perungalathur, gentleman reached me and said "he been alloted Seat No 32" in the same bus. This was terrible experience for me by paying more than what i supposed to pay and spending my valuable time(2 hrs and 40 mins in guindy office without any basic amenities) and endup in boarding the last seat which was not a seat of my choice anytime..
PIN # 15266398
Ticket # E[protected]
While returning back from erode, the bus started Sunday[protected] at 2.20 pm but it supposed to start by 2 pm, bus was started without fixing the sun rooftop issues. We end up in spending an hour to fix the problem in Salem, it in turn delayed in reaching Chennai for 2 hours, where traffic piled up at peak time.
P.S: Before starting the journey, the drivers and co-workers should make sure that, everything is good to start the journey, don’t think KPN travel is doing so. Instead they ask us to board in bus that too not in time and will do all other mechanical work part of the journey. They never care it hurts and eats the passenger time and may impacts the scheduled plans.
I tried to reach the Kpn office emp, he was not responding properly and rude.. Finally, I got a contact number of Salem office they too responded rudely... Finally, i said okay and boarded in seat no 32 which they alloted to me in guindy, once bus reach'd perungalathur, gentleman reached me and said "he been alloted Seat No 32" in the same bus. This was terrible experience for me by paying more than what i supposed to pay and spending my valuable time(2 hrs and 40 mins in guindy office without any basic amenities) and endup in boarding the last seat which was not a seat of my choice anytime..
PIN # 15266398
Ticket # E[protected]
While returning back from erode, the bus started Sunday[protected] at 2.20 pm but it supposed to start by 2 pm, bus was started without fixing the sun rooftop issues. We end up in spending an hour to fix the problem in Salem, it in turn delayed in reaching Chennai for 2 hours, where traffic piled up at peak time.
P.S: Before starting the journey, the drivers and co-workers should make sure that, everything is good to start the journey, don’t think KPN travel is doing so. Instead they ask us to board in bus that too not in time and will do all other mechanical work part of the journey. They never care it hurts and eats the passenger time and may impacts the scheduled plans.
its really stupid bus company running in tamil nadu...
fraud no-1 in bus services never seen in my life...
really customer care its just for name sake only...
not even single handle the customer in proper manner
first of all they how handle the customer... then where to provide services..
really MD has to sit in beach side for begging...
its all our luck to reach safe
most of time u might risk ur life in a/c buses...
its one of fraud bus company running its business...
we can fill all bad words in fill in blanks...
really he fits for all bad words in this world
fraud no-1 in bus services never seen in my life...
really customer care its just for name sake only...
not even single handle the customer in proper manner
first of all they how handle the customer... then where to provide services..
really MD has to sit in beach side for begging...
its all our luck to reach safe
most of time u might risk ur life in a/c buses...
its one of fraud bus company running its business...
we can fill all bad words in fill in blanks...
really he fits for all bad words in this world
Don't travel in KPN travels. No proper maintenance of the buses. I travelled in AC Volvo bus on 05-Jul-2014 from Chennai to Tirunelveli. After two hours of travel, two tyres are busted and we have to wait for more than one hour to replace the tyres. Again after some time, another tyre also busted and driver complained KPN management that of not providing new tyres for the bus. Finally, I reached the destination by boarding Govt bus and by paying extra money.
My friend booked my ticket well ahead. The bus got canceled right at the moment when she reached and she was allocated the last seat in other bus. She has back problems so the reason she took the ticket well ahead and in front rows. If the bus is going to get canceled it needs to be intimated well ahead. I believe because of less passengers it was canceled. These things needs to be handled properly by KPN. Customer service is not good in this situation. She has to reach bangalore tonight and so she has to waste 10000 rupees and go by Taxi/ Cab.
Poor service, particularly Bangalore Wilson garden office
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