[Resolved]  KPN Travels Journey On 5 / 3 / 08 — Poor service,Bed bugs,Chaning of bus on the way, delaying for more than 3 hours

I booked two seats to Trivandrum from their Bommanahalli booking office for a journey on 5/3/08 7 pm A/c bus. When I reached at 6.30 in their office, they said that my journey is postponed to 8.30 bus without my consent. The bus came by 9.30 and started journey by 10 pm. On the way they stopped at two places at SALEM due to some repair which they say. The bus was full of Bed Bugs itching throughout the journey. When we reported to the driver they reply in a rowdy manner. The cattle lorries are better than these buses. They never stop when ever an old person want to pass urine in the night. They will start using abusing words.

Then till Erode the bus was running in a poor speed. At Erode they changed another bus and waisted one more hour. The condition of that bus was also not so good.

Actually I have to reach at Trivandrum by 10 am. I asked while booking when it may reach they gave a false information by saying that it will reach before 9am. If they could have told that they may change the bus enroute, I would not have booked by this bus. As per co-passenger's version it is their regular practise now a days. IS THERE NO GOVERNMENT DEPARTMENT TO CONTROL THIS HOOLIGANISM BY THESE PRIVATE TRANSPORTERS. In future please avoid travel by these busses, K(killing )P(people"s) N(needs).
this is suitable fullform instead one they exhibit in their office.
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Aug 14, 2020
Complaint marked as Resolved 
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I agree to the porr service of KPN! I also had very bad experience with the KPN Parcel Service today!

3 Carton board boxes were sent from Trivandrum of which one was opened and half the things are not to be found. It is been sealed by their own people with white strips... Lost is Lost where can i lodge a case.

Bemore careful while sending thru these private parcel services. I my self saw in the Parcel dump area where the parcels mentioned ' Handle with Care' thrown from the top of the bus.
We are regular users of KPN travels and SPEED PARCEL SERVICE.
Our experience with KPN ( some one said it stands for Killing Peoples Needs - true to its name ) is from bad to worse each day.
We send material every week from chennai to ooty. There seems to be no coperation between the various agents of KPN . Broken material because of careless loading/ unloading and handling practice is never compensated and the language we face from the so called agents is unexplainable.
KPN - pls understand that if service is not provided then slowly you will not have any clients in future. We also pay a higher price and we sure expect better service and responsible answers.
ANY K P N management listening !!!
Please get in touch with our email ( [protected] ) and we will keep you posted on the politics and malpractices and the attitude of the AGENTS .
Dont ever travel in KPN.
I had booked return tickets from bangalore to chennai and back on the 20th. I had booked the 2 + 1 Volvo for both the onward (20th Jun 2008) and the return journey(22 Jun 2008).
But during the onward journey on the 20th, the bus that was supposed to start at 10:15 allegedly broke down and was replaced with a 2+2 seater bus. The bus left at 11:15 was a 36 seater vehicle and travelled full inspite of the fact that the bus broke down 15 mins before its scheduled departure.
On the way back from chennai to bangalore the same thing happened. The bus was replaced with a 2+2 seater and I demanded an explaination for the same. I wasnt given one. I was asked to speak to the manager of the chennai division. On asking him why the bus had been replaced, he told me that the bus had broken down. On asking him how does the bus travel full in case it has broken down just a few minutes ago, he was rude and mumbled about problems with overbooking.
The replaced bus was worse than an airbus, squeaky, uncomfortable and simply unbearable.
I had sent a complaint to the KPN travels customer care email posted on their web site but have yet to recieve an acknowledgement of the complaint.
I have also asked for a refund of the difference but there has been no response.
KPN travels became very worst longback. Better go by normal Government bus which is better that KPN and cost also very less. Main problem with Govn., the frequecy of busses are very less b/w cities, thats why all preferred to go by this kind of humbug transport services like KPN (K - Kallan, P-Porruki, N - Notorious) driver and cleaner are very rude in answering the passengers. The solution for this kind private transport is to have several pickup spots for Public transportation on the way like private. I'd very bad experience in KPN with bedbugs, careless treatment of baggage, dusty seats with broken supports, windows will not close properly during winter or rainy season (poor maintanance), most important thing...Passengers please don't use the Blankets provided by KPN services as most of them are getting allergy (It was not washed properly)...Try avoiding window seats, especially in KPN travels (More bedbugs and insects) are making us scratch our entire body (We need to spend more money f0r treatment)...

We poor public..doesn't have any other option this SELEM rular KPN making our life making money from us...we also don't have any other option. Live with it... When one "Anniyan" will come out o[censored]s...Expecting day to come. More over...Koyembedu Private bus terminus is also getting spoiled day by day...will Govn. will look into it...
I agree with all of you.. I know the KPN service from the day (atleast for 12-13yrs). Their way of business and attitude changed lot once they started earning good money. I would suggest every one to look for either trains or KSRTC if you are from bangalore.
for trains, you can do it from home using & tatkal facility which will very cheaper than what you pay for any pvt. buses. Or KSRTC also have online booking and you will get cheaper than pvt. buses..

i was fond of KPN once upon a time and now never ever think of KPN now. In worst case, I used catch the govt. operated buses on the go. ;-)
Avoid travel by the KPN travels at any cost. They never arrange any back-up incase if the buses have to break-down mid-way. They are least bothered when it comes to customer experience. Most of their Volvos
are aged enough and are maintained poor. In a recent experience, on 10th Oct from chennai-to-bangalore (KA03-AD-1), the bus started at 2 PM just to stop in the mid-way near pallikonda check post. The bus had a leaky hose pipe, the drivers’ minimal attempt to fix that proved futile. There were kids, ladies, seniors all stranded mid-way with no hope getting this rectified. KPN mgmt was least bothered to arrange for a back-up, they instead sent a mechanic all the way from hosur to fix the same. The mechanic in his way, always gave false information about his where-abouts that kept the passengers guessing. When the mechanic finally arrived it was already 5 hrs since the bus had stopped. Most of the passengers tried arranging cabs/alternate transportation, but got confused when the mechanic said the bus would start in another 10-15 mins. Some of the passengers left to chennai, some found alternate transport. Few unlucky ones like me, had to wait until the bus finally starts. But unfortunately, the fix short lived again. There were no hope for few of them who travelled as none of the buses accept even a request stop. All through krishnagiri/chinnar the driver and mechanic managed to drive the bus with NO AC, intermittantly stopping the bus once in every 10 mins to pour water to the engine coolant tank. Finally at A2B restaurent near hosur, they managed to arrange seats in alternate buses enroute to bgl and we reached bgl 5AM next-day. Given this, I would think twice to travel by this KPN travels. In an unfortunate event, if I have to travel, I’d have the travel option backed-up, since KPN would be least bothered about any passengers under such cases.
worst service i ever see...

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