[Resolved] Kumar Builders — Excessive Delays and Irresponsible Customer Service

 
6 Reviews
India
 gizmo78
Kumar Builders once had a reputation which prompted us to book a flat with them in 2006 . But to our dismay the construction progressed at a snails pace and the project has been delayed for about 2 years now . Completion dates are just on paper and delays are doled out with ridiculous excuses . The amenities which were promised look good only on the brochure and god knows when they will be completed . There have been reports that many other Kumar projects are also in the same state and residents are frustated about the delays . Ironically Kumar is starting new projects while its current projects are neglected ( excuses given that they have shortage of labour ). Further most residents are forced to pay 100 % and take possesion even while project is just semi finished . The maintenance funds are used without any transperancy . The customer service is non existent and no response to questions / clarifications is the order of the day with Kumar builders
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Kumar Builders have a long track record for the last decades. Our clients will vouch the quality delivered by us. When it comes to building trust of clients our name is foremost & a brand to recommend. The chairman of the company & his team has work relentlessly to build the reputation. Projects like Kubera Sankul, Hillscapes, and Cerebrum have not only delivered before time but exceeded every client expectations. When it comes to delay in certain cases we are not only forthright with our clients but also incredibly accommodating. We have not only interacted personally with all the clients but also compensate for any inconvenience that we may have caused. This initiative is not only being appreciated & applauded by the clients but also proves our sincerity & commitment in delivering excellence at every stage to our consumer. We are very transparent in our dealings & we ensure that the clients are well informed by a customer guideline created exclusively by us for every client individually so that they are well aware of the commitment made by us & to educate our clients on every aspect of the product.

You will find that the amenities delivered by us are better than shown in any brochure. KUL provides possession check list to each customer before possession & only after customer’s satisfaction on each point possession is handed over. KUL has provided customer help line nos. to all to give the best of services. In an attempt to show some of you reading this the trend setting work done by chairman of the company & his team we request you to visit the following links, showing the kind of research done & initiative taken to deliver the best. We are incredibley passionate about building homes & life spaces. We believe that the life is a climb but the view is beautiful. It is the people whose life we touch in this journey that comprises the family of KUL. Our new name reflects our age old values & commitment.

Please find below, the completed pictures of Kumar Shantiniketan. We look forward to your feedback from our KUL family members. http://on.fb.me/dep4Ep
I think there some sort of misunderstand, I have no clues as to which project you a referring to but I am a customer of Kumar builders too and I have a flat in Kumar Ilife Bangalore, The possession was granted a little late but I am very impressed with the amenities and the premises that they have come up with. Plus they never really asked me for 100% payment as I paid them in installments over a period of time.
Totally disagree to the complaint. The services provided to the customers from Kumar Builders are very carefully taken by the builders peoples and as far as concern with the maintenance fund, Kumar Builders have taken and is being taking care of this thing by keeping the benifits of the customer or their housing society only. I am one of the committee member of housing society of kumar builders and i aware that the builder has taken maximum care for maintenance fund by managing all the agencies which are supposed to being paid from the maintenance fund for their services. I felt bad that some one has quoted such complaint without verifying the facts, he needs to concern with his societies committee members then only he will get this clearance.It is not possible to communicate to all the customers for such issues and such committees are being formed for this reason only.
Can the Kumar rep on here please explain why the project Kumar Kruti in Pune has been delayed by over 2 years and whether they expect the project to complete this side of 2025? Its a bloody disgrace and for the amount of chasing we have done to get possession, its one that will set some record for the longest construction project. No one in Kumar office wants to talk to you and all you get from the guys at site is lip service. Disastrous experience, would never buy from Kumar again.
i agree and feel that kumar builders are irresponsible and not honest with their customers. i live in KUMAR SANSAR Pune and its a shame that it is still not completed after 2 years of completion date! the major issues are:
there is no PMC water and we are surviving on expensive tanker water!
land conveyance is still pending!
Builders have still not handed over to the society!
i don’t know what’s going on but i really feel cheated by them, just hope they change their irresponsible attitude and be honest to their customers otherwise there will gradually loose their customers.

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    Kumar Builders - Excessive Delays and Irresponsible Customer Service

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