[Resolved]  Kun United Hyundai, Hyderabad — POOR & WORST SERVICE

Address:

Hyderabad, Andhra Pradesh

Venkatabalaji Steel Rolling Mills Private Limited
21-2-632/2, Urdugalli, Pathergatti, Hyderabad-500002. AP. INDIA.
Email: [protected]@gmail.com


Date: 21.08.10

The Chairman & Managing Director,
M/s. Hyundai Motor India Pvt. Ltd.,
A-30, Mohan Co-operative Industrial Area Phase-1,
Mathura Road,
New Delhi-110044.
Phone:[protected]
Fax:[protected]


Dear sir,
Sub: POOR and WORST service provided by
KUN United Hyundai, Hyderabad.

Ref: My Verna (Crdi) Car No. AP12 G 1972.

With reference to the above, we would like to introduce as one of the esteemed customers of Hyundai and we own around 20 Hyundai cars including I10, I20, Santro, Accent, Verna, Tucson & Sonata. We are very much regret to inform you that for the above mentioned verna car, we have been cheated by the dealer and got the worst service from the Kun United Hyundai, Hyderabad. The incident is described as follows.

There were some weird sounds in the engine of the car. Then immediately we took the car to KUN United Hyundai, Hyderabad for repair. The service advisor Mr. Naresh checked the car and told us that the estimate cost will be Rs.50,000/-

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for repair of engine and suspension work. I again confirmed with him twice that is
it for other works also or only engine and suspension. The service advisor replied that this charge will be purely only for the repair of engine and suspension. I asked him to go ahead for the repair and make my car hassle free. I have left the car at the workshop for repair.

After couple of days I visited the workshop during the course of repair. I found that he has changed my rear door Latch. I told him that I have given you the consent for doing only Engine and Suspension work and not for the Accessories, so why did you change the Latch without asking me. The service advisor said that since only three doors were working with Central Locking and one door wasn’t working so I changed it. I said him still I didn’t wanted it but since you have already changed it let it be, but I asked him to show whether now all the four doors were working with central locking. Then the service advisor Mr. Naresh showed it to me the manual function as well as the remote function of the central locking and all the four doors were working alright. I was satisfied that all the four doors were working properly with the central locking and then I left the workshop.

But I very much regret to again inform you that on 04.08.10 when I went to the workshop for taking the delivery of the car, they have charged me a total bill of Rs.40,086/- for the repair which included many of the Accessories. After paying the amount of Rs.40,086/- I found that the central locking was not working manually nor with the remote. I complained the same to the KUN United Hyundai

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and they again checked and changed some Actuator. They gave me a separate bill of Rs.1300/- for the Actuator which I refused to pay.

During the course of repair as mentioned above I visited the workshop and my Central locking was working perfectly alright and at the time of delivery it was not working. So, it is clear that it got faulty at the workshop itself, for which I am not responsible. Therefore, I am not liable to pay the amount of Rs.1300/-.

After the taking the delivery of the car, within 2 days again there were same weird sounds from the Engine, left side of the Tyre as well as from the Steering. The same I complained to the Hyundai Customer Care at [protected] and spoke to Mr.Harish and explained him the whole situation and he said the problem will be solved in sometime. Later, I got a call from some lady who was the Customercare Manager of the KUN United Hyundai people and she said I will send the driver to collect the vehicle and your problem will be solved. Accordingly, next day the driver of KUN United Hyundai took the car from my house.

After two days the same service advisor Mr. Naresh called up and said your car is ready and the bill is Rs.2000/-. I told him that I have already paid Rs.40,086/- for the repair and how do you expect me to pay more. He said that we have changed some 4 O Rings Injectors so for that you will be charged Rs.2000/- and you will have to pay for it. Further, I told him that you have already charged me for the 5 O Rings Injectors in my previous bill. He said that we have changed only 1 O Ring Injector previously whereas they have charged me for 5 O Ring Injector(Xerox

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copy of the Bill is enclosed for ready reference). This shows the kind of service given by the KUN United Hyundai. They are changing only 1 no. and charging us for 5 nos. and replacing the good parts with some faulty duplicate parts so that the car should be sent to them again and the customer should be charged twice. I told him that why is this so then he said that “Your car has been driven 88000 KMS and you will have to face these problems with the car”. These problems are obvious in Hyundai Cars. I replied that I have a Toyota Innova Car that has driven 110000 KMS and still it is running smoothly and we haven’t done a single engine or suspension work of the car till now. But Mr. Naresh said these problems are to be faced with the Hyundai Cars.

So, I would like to know from Hyundai that is this quality of service that is being provided to its customers by changing the good parts of the customer with faulty parts and troubling the customer. If this is so, then we have to stop taking Hyundai cars in future and we shall have to dispose off all the Hyundai cars immediately.

Further, the customer care manager at KUN United Hyundai some lady spoke to me and said either you pay Rs.1300/- for the Actuator or Rs.2000/- for the O Rings Injectors then only you will get the car otherwise you will not get the car and she hang up. She further said that you can complain to anyone, it doesn’t matter to us.

Immediately, I called the Hyundai Customer Care at [protected] and some Mr.

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Ravi spoke to me and I explained him the whole situation on 19.08.10 and my complaint was registered. Mr. Ravi promised me that you will get your car within 48 hours. But still there was neither any call from the dealer nor from the Hyundai Company. On 21.08.10 at around 10:00 AM after 48 hours were passed and no action was taken then I again called the Hyundai Customer Care and spoke to Mrs. Kiran and again explained the whole situation. She said that your problem will be sorted out immediately. But again regret to note that till 04:30 pm there was no response then I again called the Hyundai Customer care and Mr. Harish spoke to me and again I explained the whole situation. Then Mr. Harish promised that he would talk to the dealer and call me back immediately within 15 minutes. But again there was no response, then again I called the Hyundai Customer Care at 06.00 PM and spoke to Mrs. Kiran and she again said me that within 10 minutes you will receive a call from Hyundai. After a couple of minutes, KUN United Service Manager Mr. Sharma called me. I again explained him the whole situation, but finally he said that you have to pay Rs.1300/- for the Actuator otherwise I can’t help it and you will not get your car. Then at 07:32 pm I again called the Hyundai Customer care and spoke to Mr. Shaurya but he said that your complaint is been forwarded and it will take sometime.

With the entire above situation and conversations, I am very much disappointed that I have to leave all my work and do the correspondence with the Hyundai company. Kun United Hyundai has made a practice to remove good parts of the car by replacing with the faulty parts and charge the customer twice, thrice or even

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more as per their will and wish. Looking at all this I would like to genuinely inform you that we have lost the TRUST on Hyundai Cars now. Further, we might not take any Hyundai cars in future with this quality of treatment and service from the company.

Therefore, we would request you to please take stern action against the KUN United Hyundai and its staff and instruct them to return our car in good working condition.

Please do the needful in the matter immediately.

Thanking you.

Yours faithfully,

Copy to:

1. M/s. Hyundai Motor Company,
231, Yangjae-Dong,
Seocho-Gu,
Seoul – 137 938.
Korea. For Information & Stern action against the Dealer.
Email – [protected]@hyundai-motor.com

2. M/s. Hyundai Motor India Ltd.,
Plot No.H-1, Sipcot Industrial Park,
Irrungattukottai,
Sriperumpudur,
Kancheepuram – 602107.
Tamil Nadu. For Information & Stern action against the Dealer.
Phone:[protected]
Fax:[protected]

3. M/s. KUN United Hyundai, Hyderabad.

4. M/s. Talwar Hyundai, Hyderabad.

5. M/s. Lakshmi Hyundai, Hyderabad.

6. M/s. Mody Hyundai, Hyderabad.

7. The Press Guild, Hyderabad.

8. The Speak Out, Deccan Chronicle, Hyderabad.

9. The Times of India, Hyderabad.

10. CNBC Awaaz