[Resolved]  Kuoni Travels India Limited (SOTC) — Harassment ,no receipt given, supression of information

Dear sir,

We had booked a tour with SOTC travels for England -Scotland tour (travel date:15/5/09-24/5/09). Ms Dynsia a SOTC staff insisted payment of booking amount of Rs63, 000, on 27 th February, 2009(that very day when enquiry was made) as some scheme was on whereby they were offering discount and that was the last day. She instantly sent her office peon on Febuary 27th to my residence with booking forms insisting that it was a deadline and hence I should make an immediate advance payment of Rs.62, 000/- that very day to avail 10000 discount on the overall tour cost. The cheque was handed over to the office peon. I wasn't briefed on the flights details at the time of booking. FOR THE AMOUNT PAID, I HAVE NOT YET BEEN GIVEN A RECEIPT.

Once SOTC cleared the cheque, I had to chase your Customer Service Executives all through as there wasn't any one point contact. Finally Ms. Dynisia referred me to speak to Ms.Archana Patil to know the flight details. I got a rude shock when I was informed that our tour was via Doha and then to London which is indeed a long and exhausting flight. I asked Executives on March 16th to provide me a direct routing to which Ms.Archana Patil got back to me on March 26th i.e. after 10 DAYS with the option on flying Emirates which was again via Dubai and included an additional steep fare difference payable. On 27th March I immediately informed your Executive Ms.Archana and Ms.Dynisia that we were no longer interested in this tour and asked for the refund of the booking amount. We were shocked to receive a reply from Ms.Archana on April 3rd that the booking amount was non refundable.

There has been SUPPRESSION OF INFORMATION on the tour flight details and NO RECEIPT was given for the booking amount paid. They don't respond to my calls nor there is any customer grievance cell mentioned at SOTC site. I am being cheated and to resolve the issue I request your intervention on the refund of the booking amount at the earliest.


Regards,
Mrs Mitul Bagchi
A-801 Eldorado,
Kashinath Dhuru Road
off Cadel road
Prabhadevi
Mumbai-400 025
[protected]/[protected]/24302061