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[Resolved]  Kurl - On — Cheating by kurlon staff

Hi, I had purchased a Kurlon "Apna" matress from Swati furniture, Ameerpet, Hyderabad. But within a month or two the matress sagged unevenly. I complained at Swati furniture and they gave me the cel number of Mr. Daniel from Kurlon and asked me to contact him. After repeated requests he came to my house verified and gave me a receipt and I got the Matress exchanged from Swati furniture.
But again within a month this matress also sagged, so I again contacted Mr. Daniel and after repeated requests over phone he visited our house and inspected the mattress, made markings on the matress and then he took the original bill/receipt and said he will notify Kurlon that this matress needs to be replaced and also suggested to take Kurlon "Ortho" instead of "Apna". He told us that the original bills are required and the next day he will give a temporary acknowledgement, but the matress will be replaced in a week once kurlon sends a replacement notice directly to me. And after that he simply vanished. Now whenever I try to call him the number gets frowarded to some other person.

Now I don't have any proof of purchase with me as I gave it to him on good faith !!! If anyone has been through this kind of situation please suggest me what I should do?

I had purcahsed a locally made matress while I was in Mumbai around 4 years back and it is still as good as new.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 Comments     Updated: ShareTweet

Comments

kurl on apna matress — problem in mattress

I have apna model 4'x6' (4")matress, which i had bought from foam house shop no 2 takshila building no 5 mahakali caves road, andheri east mumbai 400093.
i had made complaint several times to dealer but he had gave me the kurlon executive cell no, but they are not came to me.because of that matress i had problem in my back bone i can't understand where should i go for the same.that shop keeper unable to take any responsibility for the same.what I do whether l i throw the matress or go for legal action through consumer forum.

You are requested to kindly suggest how can i take the legal action against the said authorised dealer.
i am in problem.what should i write more for the same.
dealership will be terminated for ever of that shopkeeper.
thats it.
I too am facing same situation. We purchased kurl on apna mattress in december 2008. within 10 days, the mattress sagged on the left side. we called up the dealer in chennai and he gave us a replacement. but again after 2 weeks, its the same story. The good old made to order cotton mattress we purchased 10 years back is still good and sturdy. I too am not satisfied with the product.
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We got our budget brand (kurlon) mattress replaced with rigorous follow up, but in new pair again same sagging is faced in month's time.

kurlon is not attending to complaint

Kurl-On — Mattress

Dear Sir,

I purchased a Kurl-on Matress in Oct, 2009 within 1 year of purchase the mattress developed a noticeable difference is height. Now I need these mattress should be replaced.

Hoping for a favourable reply,

Thanking You,
Sonia
[protected]

Kurl-On — mattress has been sagged

i have purchased. kurlon on date-;[protected] relax 72=48 and it has been sagged with in two months i have tryed calling costmer care there is no response please help we r aged people we can not sleep on the mattres for six months bill no;1258 purchased from sapna house magdi road dasarahalli contact no ;23405607

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    Kurl-on
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    III Floor North Block 47 Dickenson Road, Bangalore, Karnataka, India - 560042
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