[Resolved]  Kurl - On Mattress — Defective Kurl-on Mattress

Sir,

I had purchased Kurl -on Mattress (Model No- kp011 furnobed 1905x915x102) from Kurl On Lucknow Dealer (Address Morari Nagar, faizabad Road, Nr Kukrail Bridge, Lucknow Ph[protected]/ 4065580).
(Price =Rs.6082/-)

At the time of purchase, it was told that in case of defect, it will be changed on the same day.

The mattress got flattened after 4 months o[censored]sage and then we made a compliant in February at the Dealer shop to get it chnaged. My complaint No. was 99.

As there was no response of the complain made at the Dealer Shop, we kept on running fr it. After 5 visits, we were told that we have to do the followup with the company ourselves and the dealer's job is to only write the complain. And then we were given the no. of Area Sales Office[protected] to contact for compalint.

After no. of calls at Area Sales Offfice also, no one heard us.

Due to defective mattress, my wife has been diagnosed Spondilitis and has been asked not to sleep on that mattress.

Kindly Help as we have made payment and didnot get good material.

Thanks

Shailendra Singh
12/320, Indira Nagar
Lucknow
[protected]

the mattress is press down

Defective Kurl-on Mattress
Kurl-on Mattress Complaints - Defective Kurl-on Mattress

Sir,

I had purchased Kurl -on Mattress from Ajmer(Rajasthan) Dealer (Address Sindh Furniture House, Kutchery Road, Ajmer.). Model-Kurl On SONA QUILT in April 2009
(Price=Rs.4300/-)

At the time of purchase, it was told that in case of defect, it will be changed on the same day.

The mattress got flattened with 2 months here and there and then we made a compliant at the Dealer shop to get it changed.

As there was no response of the complain made at the Dealer Shop, we kept on running it. After one visit, we are told company person has to come and inspect and then only they will change the mattress. And till date no one has come from the company and inspected.

After no. of calls at dealer shop, there is no response.Dealer told us that you have to do contact with the KurlOn company not with dealer.

Kindly Help us as we have made payment and did not get good material.
Thanks
Jinesh Jain
Ajmer
[protected]

Kurlon seems to be not only bad in its after- sales services but also equally bad in its pre-sales services. agents and dealers are equally skeptical in honouring the deals probably because they are aware of the low quality product. going to the consumer forum is the best option as humble request would not bring any response.
savitri.

Kurl-on — Product under warranty denied for replacement

Hi, I am Deep Kumar.

I had bought Kurlon Klassic model from Haryana Handlooms, Marathahalli, Bangalore on 18th Feb 2015. In a few days, I realised the stitches had come off from one side. I made my first complaint as TN80969 on 17th March 2015. The technician came and verified the product is a damaged one and said it will be replaced. I received no further communication thereafter. After few days, when i called the customer care, I found that the issue has been closed with the reason that it has exceeded one month which is as per their policy. I had made another complaint which again got closed with the same reason. I made my third complaint as TN97854 on 23rd Jan 2016. I had been assured by customer care executives that i will receive a call back and that my mattress will be replaced. I had discussed with Team lead, Dilip Singh, and Manager, Umesh Kumar. Yesterday when i called, the customer care executive, Praveen, said the issue has been closed and the manager has left the company and Team lead is on leave. He said rudely that i need a very strong reason to get it replaced. I am left with no option on how to mend the damages. The mattress had cost me Rs 23000 and was assured the post-service is very good. But this is pathetic. This is why I am making a complaint here.


Regards,
Deep Kumar
Contact No.: [protected]