[Resolved]  Kuwait Airways — COMPLAINT – DELAYED FLIGHT – NO COMPENSATION PROVIDED BY KUWAIT AIRWAYS PNR-KU/KC3SBW DATED 14 JULY 2012 ETKT[protected]

Address:

Mumbai Suburban, Maharashtra

SANJEEV MITTAL 2B/2 MANALI BUILDING 2,
EVERSHINE NAGAR,
MALAD WEST, MUMBAI 400 064 INDIA
MOBILE: [protected]
August 3, 2012

Indian Consumer Form

The Claim Section – Cancellation of Flight

INDIA - MUMBAI



COMPLAINT – DELAYED FLIGHT – NO COMPENSATION PROVIDED BY KUWAIT AIRWAYS
PNR-KU/KC3SBW DATED 14 JULY 2012
ETKT[protected]
FRANKFURT TO MUMBAI VIA KUWAIT KU 172 ECONOMY CLASS –SEAT 24K


Dear Sir,

I regret to report herewith what I had an objectionable incident with your airline on 29th July 2012.

I originally had a reservation for the flight No. KU172 (Seat No. 24K) from FRAKFURT TO MUMBAI via KUWAIT. The flight was delayed for 3 hours. The arrival time was 21:25 hours but it reached Kuwait at 00:30hours. However, the connecting flight to Mumbai was left from Kuwait. As I had to attend an important meeting for finalization of order worth for more than INR Rs.50 Laks. Kuwait Airlines has asked me to wait until the next day 22:40 hours and then allotted a hotel accommodation with SAFIR HOTEL Room No. 4411 which was inside the Airport, They have seized my Passport J4979483 and issued a receipt No. 14317.

I had to rush to attend the meeting to finalize an order of more than INR Rs.50 laks Rupees in Mumbai urgently and the clients are waiting for my presence for discussion and issuing the order.

There were many Airlines having earlier flights than the next usual available Kuwait flight to Mumbai. On several requests to allot a seat in some other Airlines so that I can reach on time to finalize the order, which I had missed the opportunity because of the poor administration of Kuwait Airlines.

In general international norms, a visa is compulsory if any one stay more than 3 hours. I had spoken the Kuwaiti Authorities to issue a visa and they have reluctantly refused to issue. They were abusing and treating Indian as a third class country ethnics, first they said they will issue visa but and on completing the form, they refused to oblige.

The Hotel accommodation was allotted to me was very poor; the hotel staff were also misbehaved with Indians, and biased. We were forced to stay like a prisoner inside the Hotel, no out-side communication, no local people to meet, calling was not possible and not allowed even. The food served was not good considering I am being a vegetarian, I had to starve.

Kuwait Airlines did not release my package and I had to stay with the same clothes which I was wearing and no laundry services were provided. Overall, I have lost my business besides mentally and physically exhausted. This however did not appease me and so I am writing this letter to explain how unhappy I am help up in Kuwait.

The flight reached in Mumbai Airport at 7am on 30th July 2012 and again it was three hours delayed. No Kuwait Airlines staff at the Airport were able to receive our complaint.

Concluding this incident, in considering the loss I have incurred, for the tune of Rs.50 laks approx. I would like to claim Rs 50 laks to be paid immediately to me by the Kuwait Airlines Authority.

Please let me know if there is anything you can advise me as I am very upset about this incident.

Yours faithfully,







SANJEEV MITTAL