[Resolved] L G Electronics India Private Limited, Washing Machine — Non replacement of New Washing machine for damaged one.
I have purchased L G Washing Machine (Model No:L.G W/M FA WF T7519RS (6.5 Kg Fr Silver)) with W/M Stand & W/M Cover on 19.07.09 through their authorised dealer M/s Vasant & Co, 25A, (Old.30A), 4th Main Road, Nanganallur, Chennai - 600 061 Ph:[protected] vide their Bill No.[protected]. After several phone calls to M/s Vasant & Co and L G Electronics Private Limited for installation, the technician from L G Electronics Private Limited landed up in my house on 23.7.2009 at around 7.30 pm (after a delay of 4 days) without knowing that he has come for installation (assuming that there is some repair of L G Refrigerator or L G Washing machine at my house). After explaining him, he opened the packing seal of the Washing machine for inspection and found that the piece (Washing Machine) is a damaged one. He has informed us that he will organise a replacement without giving any firm date commitment and informed us to approach the dealer M/s Vasant & Co for replacement..
From July 23rd, 2009 till date, we have made several phone calls to M/s Vasant & Co but in vain. Till today M/s Vasant & Co has been telling us that the new replacement machine will be delivered in next half an hour, one hour, today afternoon, today evening, tomorrow morning etc., with full false promises and put the consumer (me) into un-explainable difficulty and mental agony even after paying for the product. I hereby request the authorities to take suitable stringent action against L G Electronics Private Limited and M/s Vasant & Co (their dealer), and award me a suitable monetary compensation for my mental agony and hardship. I request the authorities to levy heavy penalty/damages on L G Electronics Private Limited so that they don't repeat this to any other poor customer like me.
Awaiting for a suitable compensation.
Ritechoice Harinivas Apartments
10, Ist Street, Subramania Nagar
Chennai - 600 024.
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Aug 14, 2020Complaint marked as Resolved
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