[Resolved]  Lakme Beauty Salon — improper hair straightening by lakme salon

Address:

North Delhi, Delhi

Hi,

I wanted to get my hair straight and I chose Lakme Salon believing to get best services from this reputed brand.

I got hair straight therapy,Schwarzkopf done from Lakme Salon, Kapil Vihar,Pitampura on 13th October 2011.They called me for head wash after 3 days.After wash I noticed that the there were waves in my hair.When I told this to the guy (Dinesh) who did my straightening he completely refused to admit and tried to cut my hair again.I was shocked by his this action and complained about this to owner Mr. Ushpinder Singh.An appointment was fixed on 31st October with their trainer Mr. Nitin who accepted their mistake and said that their guy Dinesh could not done the process properly.He suggested me to go for chemical treatment again.I denied to go for it as it will harm my hair.Even the experts don't recommend it.I requested for the refund.But the owner Mr. Ushpinder refused very rudely.Same thing was happened with another girl on the same day.

I didn't get the service done properly for which I paid Rs. 7,000.Even the behaviour of the staff and owner was rude and unhelpful. I didn’t expect this from Lakme.I would appreciate if I can get help on this issue.I don't want to damage my hair at any cost by under going the chemical procedure again.

Thanks
Neha Mittal