[Resolved]  Lakme / Kajal Pencil — Defective piece,dealer not willing to exchange or refund

Address:

Bangalore, Karnataka

I bought a kajol pencil for Rs 350 at Health & Glow, 24th main ,J.P.Nagar 22nd last month.After that I had to leave overseas on assignment ,hence did not open the product with full beleif in lakme!!!
Yesterday I opened to use the product which was sold to me telling that it would not smudge,I could not get the kajol on my eyes!!Went to the dealer to ask for exchange or refund, they were curt and not helpful.They refused to give me the contact numbers of the concerned at lakme office,bangalore.
I am with The Times of India, Bangalore.
I request you to kindly settle the issue at the earliest.
regards
Annapurna Murthy
Career counsellor
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