[Resolved]  Lakme Salon Bandra West Waterfield Road — Billing chaos & bad reception service

Address:Mumbai Suburban, Maharashtra

This is my visit to a Bandra Lakhme Salon. I called them up for the prior appointment in the evening for facial & eyebrows to which they told me they are running full & wont be able to provide the service since the appointments are running full but somehow they will accomadate me for the eyebrows. So i fix an appointment for the eyebrow & i leave my cell number asking them incase there is any cancellation for the facial then please call me & let me know.

When i reach there in the evening for my eyebrows i see all the ladies who does facial are sitting idle when i was told that the appointments are full. when i am done with my eyebrow service the lady ask me whether do i want any other service i told her yes i wanted to do my facial as well but i was told that the appointments are full to which she said no i am available & can do the facial. I was glad since the next day i was suppose to leave for goa.

After i was done with my facial I gave a debit card for the payment. thou i was given the slip to sign but my card was never returned to me back. It sliped my mind too, to collect the card since they were in a hurry to close. Once i left the salon i reliased that i dont have my debit card when i reached the salon back it was closed.

I called the IDBI Bank & blocked the debit card. The next day i received no calls from the salon. When i call them in the afternoon to check on my debit card they said yes they have the card with them to which i asked them arent they suppose to inform me about my card to which there is this lady called Esthar (who also act like as if she is the boss of the salon) who replies to me saying that madam we did not had your number. I told her that usually when you take an appointment you also take our cell number to which she tells me that since it was just for eyebrows we did not register your number. I later on remembered that i had left the number with them incase of there is any facial service cancellation. So the second time i called up there is another lady who picks up the phone & tells me yes the debit card is there with them. I ask her when i had come yesterday there were so many girls sitting idle who do facial she tells me ya the apppointment got cancelled & i did try your number but was coming busy. To which i told her it very disappointing to learn this that a reputed salon like Lakhme provides such a bad service & also tell lies to cover up their mess. Human error is quiet genuine but instead of accepting things you tell further lies to cover it up. I have stopped going to this salon as i was disgusted with their behaviour & way of handling things.
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Aug 13, 2020
Complaint marked as Resolved 
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