[Resolved]  Lakme Salon Mohali — Degraded Quality

Respected Sir/Madam,

This is to bring to your kind notice that, I, Natasha Kohli took combined pre-bridal and bridal package, costing worth rs 7600 from Lakme Saloon branch in phase-7, Mohali, recently. I took prebridal part of package, {costing rs 3600}2 days back from there.But to my utter dismay that service didn’t turned out to be up to the mark.I’m highly unsatisfied and the level of services provided to me were far below my expectations. It lacked the professional touch, for which the LAKME brand is appreciated among the clientele.
I escalated my concerns to the co-ordinator of mohali branch but nothing fruitful was suggested/worked out by them. However now I’m not willing to opt for their bridal package {costing rs 4000 } .I just want refund of this rs 4000 as soon as possible from your side.
I have faced a lot of harassment and now I do not wish to go for your services. I want immediate action on my highlighted concern, otherwise i would not be reluctant to approach consumer-court for my claim.Hope you take this matter seriously and on priority basis and do the needful urgently.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

please send a mail at rohit.[protected]@unilever.com and cc to alpesh.[protected]@unilever.com

Eye irritation and foul smell

Eye liner- Causing eye irritation and also foul smell.. Being a regular customer for Lakme products, this is unacceptable and worst side of lakme products.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lakme
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    523
    Pending
    0
    Resolved
    323
    Lakme Phone
    1-800-1022221
    1-800-228080
    Lakme Address
    PO Box No 1470, Mumbai, Maharashtra, India - 400099
    View all Lakme contact information