[Resolved]  Lakme Salon, Vasant Vihar, Thane — Downgraded service, Upgraded Prices

Address:

Thane, Maharashtra

Hi,

I had been to Lakme Salon in Vasant Vihar Thane. This is my 4th visit to the same salon. I am a regular client of Lakme Salon in Malad and Thane Hiranandani Meadows. On my arrival, there was no receptionist and I was informed that the prices are revised (obviously upwards). The room was poorly lit, when I asked about the lighting, I was told yes the light is dim. The washroom was has better lighting. Obviously, the waxing went for a toss and still have hair remaining. Similarly thing happened with eyebrows and upperlips. For head massage, I asked for Aroma head massage but coconut oil was used for the massage. But I was charged for Aroma oil. For hair wash I was told the charges are Rs 275, but was charged Rs 330. I did Aroma pedicure, I had to come and scrub my heals at home as I could see the cracks, when highlighted I was told it will become smooth. I have done pedicure on a regular basis at Lakme but this was the worst experience. The oil applied was mixed with more water as the bottle of Aroma oil was empty. They didnot have the nail paint of my choice, but the charge was in full.
The recptionost was missing from 12.30 to 6.00. She just entered while I was leaving. I asked for a feedback form and I was given a ruled paper from a note book to write. To my surprise, the cleaning staff was using cell phone all the time.