[Resolved]  Lava Mobiles — sending of order

lava A10 — not yet received

Sir I have purchased lava A10 mobile on 3rd April through internet banking. It has been 20 days from the day we have ordered, but still we did not get the mobile.An amount of Rs.4970 was also deducted from our account.We need an assurance about the date of delivery of the item that we have ordered.please reply to us as soon as possible.My mail address is [protected]@ymail.com .

lava A10 — ISSUES AFTER PURCHASE OF LAVA A10

Hi,

This is in regards to issues am facing since bought new "Lava A10" from "Balaji CellPoint, Gurgaon Haryana".

This set is having manufacturing defect of 'Network-Failure'. As i purchased this set it was with the issue of call drops for every network i had tried in handset (Idea- Ncr, UP West; Airtel- UP West; Uninor- Ncr, UP West).
I contacted the vendor i got this set from, they diverted me to contact the Service center and get this set issued an certificate/document confirming the said issue (i was of mindset that sets with manufacturing defect must be replaced).

Anyways i took half day leave from my work for locating this service center and submitted the set on date 20/5/11 (details of service center are at end), and was said to contact in weeks time.

Since then i am contacting your service center regularly but no output, EVEN NOW on my last call i was informed that even manufacturing defected set will not be replaced and be repaired (MOTHERBOARD CHANGE). Above all they are not confirm when i will get back my set (not even in a month or two). Sometimes their contact numbers doesn't work, other times the servers are not working according to them.

Now could you answer my following questions:

1. I believe the handsets must pass the quality check before coming to market, isn't?
2. If yes, then the manufacturing defects must be not that common and ethically they must be replaced right away at the service / selling centers?
3. Have i done wrong in trying your new brand (expectedly emerging, and thus not able to use my so called newly bought handset?
4.Should i forget this matter and, buy another hand set as after sales service is not important at LAVA (i believe)?

Hoping for your suggestions.

HANDSET Details:
Customer name: Vikrm
contact: [protected]
Model: A10
imei 1 no:[protected]
imei 2 no:[protected]
serial no: A10 411 A[protected]

PURCHASE details:
Dealer: Balaji Cellpoint
Bill No: 4071
Date: 21/4/11

SERVICE CENTER Details:
name: MV Communication
Contact:[protected] / 7
Challan No: 234
address; Shop 2223/3, opposite Shyam Garments,
New Mata Road, Rajiv Nagar, Gurgaon 122001
Contact number:[protected] / 7
Challan No: 234


Warm Regards,
VIKRM VARDHAN.
+[protected]

I AGREE

Hi,

We believe that the case is closed,
Kindly share updated positive news with the readers.

If not received at yet and if posible payment on home delivery, I would like to place my order for a mobile handset LAVA A10 and request to send the same early at the under mentioned address please. I anxiously waiting for it.

Add:
K Malsawma.
Inspector, 4th IR Bn Mizoram,
Office-Treasury Square, Aizawl, Mizoram.
Pin-796012.

Dear Mr. Malsawma

Please let us know where have you ordered this phone.

Care Team

At homeshop18

Dear Mr. Malsawma

We request you to contact Homeshop 18 regarding the same.

Care Team

lava iris x1

Faulty phone display n softwear problem, flipkart get me another replace phone but that phone also have the same problem faulty phone within 1 order 2 phone of lava compony create a same fault