[Resolved]  Lava Xolo — Not returning the battery of my XOLO A700 Handset

Address:	New Delhi, Delhi
Website:	www.xolo.in

This is regarding Lava Xolo A700 mobile phone. I had

purchased the mobile phone from a shop in Rohtak @ 8000

INR. After nearly one month later the handset had the

following problems 1) Speaker was not working properly 2)

Hanging Problem 3) Display was running from right to left

many times 4) Data Cable of phone is loose from the jack

since the fresh phone. After that i make a call to the XOLO

CARE on 6th MAY,2013. My phone has been picked up by

FED EX Courier Company from my address at 7th

May,2013. Then after 9 days I make a call again to the

XOLO CARE regarding my phone.I got that my phone was

repaired from 15th May 2013 and wasn't dispatched from

service center. So,on my request they forward my request to

the service center to dispatch my phone and gave me 48hrs

to wait.After waiting 48hrs I again make a call to the CARE

and answer was the same that Phone was not yet dispatched.

Then they again forward a urgent complaint for the dispatch

of my phone.THEY TOLD THIS 20+ TIMES.,I REALLY

CALLED MORE THAN 100 TIMES IN THESE 3

MONTHS DURATION,ALSO IF I TELL TO FORWARD

THE CALL TO THE SUPERVISOUR,THEY WILL TELL

HE IS NOT AVAILABLE,AND THEY WILL TELL "WE

WILL ARRANGE A CALLBACK.This was the repeated

work by me and of CARE for many-many days.I finally I got

my phone on 15th June,2013 after 39 days ( above 1.2

month nearly). But the problem was not exactly end here.I

opened the courier box and open my phone and BATTERY

of my phone was not available in my phone.Next day I had

written a one more complaint regarding that I didn't get the

BATTERY of my phone . They accept my complaint and told

me that you have to wait for 48hrs and we will dispatch your

phone's BATTERY. But the same after 48hrs i again make a

call to the CARE and again they advice me to wait for next

48hrs.The A.S.M.(Satish Kashyap Ph-[protected]) is not

taking my call after remember my phone number.
BELOW ARE THE DETAILS OF MY PHONE:
IMEI-[protected]
Battery Number-Jn121c0015969
DETAILS OF SERVICE CENTRE:
SMART SERVICES SHOP-U G 2 N, SUNEJA TOWER -DISTRICT CENTER JANAKPURI,
NEW DELHI 110059 DELHI India
ASM(Satish Kashayap)of company-[protected]
Xolo Care[protected]
MY DETAIL:
VISHAL
BHARDWAJ BHAWAN,DEV COLONY,ROHTAK
PIN CODE-124001
PHONE-[protected]