[Resolved] LCD 42 Inch, Panasonic Viera, S Series — Worst Customer Service | |||
I bought a TV last sunday i.e 27th June from Dawars Open World in Galleria Gurgaon and the same was fitted on 28th June. By 30th June there was a vertical line running in the picture. I called up the customer center in Gurgaon and they were very unprofessional. I had to follow up many times for any action to be taken place. Further, once they finally made it to my house to take pictures of the TV they took half an hour to take pictures and next day called me to say that the picture was not clear andf that i had to be home for another round of pictures.. Suprisingly they refused to acknowledge the inconvenience it was causing me as we are all in office in the afternoon and they refused to accept that it was thier fault fr not checking the picture the first time round. It is rather dissapointing that a global brand as Panasonic has sells such damaged goods and the customer care is least apologetic about the inconvenience caused. It further has a worse customer service. They were rude, least accomodating and really bad at their job.... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I your complaint closed yet ? I face the same problem and have been running from pillar to post (Panasonic and ASCs) - no respose yet !!!
Reply
I am another person who can testify for the bad customer services of the so called Global brand Panasonic India.
Please read my e -mails with the Head of customer service, Southern region of Panasonic India. after exhausting all avenues at a lower level.
If this is the plight of an educated urban consumer in india having purchased a global brand like Panasonic from India's biggest consumer durable chain Bigbazaar( Future group), just imagine the fate of villagers buying goods from MNCs setting retail shops allover India as per the new FDI policy of GOI .
e-mails with Panasonic reproduced below:
Dear Sir,
I am still waiting for your response. In the mean time, I got really worried about my choice of Panasonic LCD TV, after I browsed consumer complaints on Panasonic LCD TVs on the internet. There are hundreds of complaints of
Pansonic Tvs going bad immediately after purchase.
There are many similar complaints for the model I have purchased and the symptoms of failure appear to be uniform.
Un-fortunately, it appears that Panasonic handles all such complaints uniformly the same way they are treating my complaint.
One such complaints in WWW.Cosumercomplaints.com where the model no. and defect symptoms match exactly with my complaint is reproduced below for your information:
Panasonic LCD 32LE7C
Posted:[protected] by Kuntal Bhowmick Send email
Panasonic (I) Poor Service and bad quality of pictures
[protected][protected][protected]
The TV has started to have blurred IMAGES exactly after one and half years of purchase. As well, the TV has developed
a orange tint and is darker than normal. We bought it from Vijay Sales Vashi. The first technician showed up the very
next day followed by a second one the day after.
Both of them spent exactly 10 min staring at the Tv. First one noted something and second one videographed the quality
of pictures. They left quickly without even trying adjust the setting (i.e. tuning, contrast, brightness etc) forget
the technical checking. Next day the technician informed that the panel has gone bad and has to be replaced and will
have to pay Rs 31000. Everytime I try to call up their Chennai Office the call gets disconnected. As a customer I felt
more humiliated by their treatment rather than loss of my hard earned money.
I would request you to please look into the matter.
Dear Sir,
I would like to bring the following to your kind attention.
I had purchased a Panasonic 32 inch LCD TV from BIG BAZAAR, Koramangala, Bangalore on 14.02.2010. After 2 months, the
TV developed some problems leading to dark picture. Even at 100% contrast & brightness the picture was barely visible.
The problem was reported to Big bazaar, who in turn asked me to contact Panasonic customer service with the warranty
card. A complaint was registered and M/s DTS electronics, Richmond circle, Bangalore Collected my TV for servicing
The Job card no.is PI ASC [protected]. After 2 weeks, DTS wanted some clarification in the bill from Big Bazaar and
Big bazaar has certified that the purchase was genuine and the TV is still in warranty. All the required paper work
from Big bazaar was submitted 8 weeks ago to DTS. DTS has not serviced the TV so far and whenever I contact their
manager, vague replies are given to me saying that the model is old and suggesting that BigBazaar may have kept it
for more than year before selling at some discount and warranty is not applicable .
I am aware of the legal position that warranty starts from the day of sale and not from the day it was stocked in
Bigbazaar and discount given by Big bazaar has no bearing on the obligations of Panasonic in discharging warranty.
As on to-day DTS is saying that they are awaiting Panasonic head office clearance which has not come yet. A global brand like Panasonic can not take a stand like this when it comes to warranty repair.
Kindly review the status at DTS and I request your personal intervention in carrying out warranty repair immediately.
K.Chandrasekaran
Koramangala,
Bangalore
Please read my e -mails with the Head of customer service, Southern region of Panasonic India. after exhausting all avenues at a lower level.
If this is the plight of an educated urban consumer in india having purchased a global brand like Panasonic from India's biggest consumer durable chain Bigbazaar( Future group), just imagine the fate of villagers buying goods from MNCs setting retail shops allover India as per the new FDI policy of GOI .
e-mails with Panasonic reproduced below:
Dear Sir,
I am still waiting for your response. In the mean time, I got really worried about my choice of Panasonic LCD TV, after I browsed consumer complaints on Panasonic LCD TVs on the internet. There are hundreds of complaints of
Pansonic Tvs going bad immediately after purchase.
There are many similar complaints for the model I have purchased and the symptoms of failure appear to be uniform.
Un-fortunately, it appears that Panasonic handles all such complaints uniformly the same way they are treating my complaint.
One such complaints in WWW.Cosumercomplaints.com where the model no. and defect symptoms match exactly with my complaint is reproduced below for your information:
Panasonic LCD 32LE7C
Posted:[protected] by Kuntal Bhowmick Send email
Panasonic (I) Poor Service and bad quality of pictures
[protected][protected][protected]
The TV has started to have blurred IMAGES exactly after one and half years of purchase. As well, the TV has developed
a orange tint and is darker than normal. We bought it from Vijay Sales Vashi. The first technician showed up the very
next day followed by a second one the day after.
Both of them spent exactly 10 min staring at the Tv. First one noted something and second one videographed the quality
of pictures. They left quickly without even trying adjust the setting (i.e. tuning, contrast, brightness etc) forget
the technical checking. Next day the technician informed that the panel has gone bad and has to be replaced and will
have to pay Rs 31000. Everytime I try to call up their Chennai Office the call gets disconnected. As a customer I felt
more humiliated by their treatment rather than loss of my hard earned money.
I would request you to please look into the matter.
Dear Sir,
I would like to bring the following to your kind attention.
I had purchased a Panasonic 32 inch LCD TV from BIG BAZAAR, Koramangala, Bangalore on 14.02.2010. After 2 months, the
TV developed some problems leading to dark picture. Even at 100% contrast & brightness the picture was barely visible.
The problem was reported to Big bazaar, who in turn asked me to contact Panasonic customer service with the warranty
card. A complaint was registered and M/s DTS electronics, Richmond circle, Bangalore Collected my TV for servicing
The Job card no.is PI ASC [protected]. After 2 weeks, DTS wanted some clarification in the bill from Big Bazaar and
Big bazaar has certified that the purchase was genuine and the TV is still in warranty. All the required paper work
from Big bazaar was submitted 8 weeks ago to DTS. DTS has not serviced the TV so far and whenever I contact their
manager, vague replies are given to me saying that the model is old and suggesting that BigBazaar may have kept it
for more than year before selling at some discount and warranty is not applicable .
I am aware of the legal position that warranty starts from the day of sale and not from the day it was stocked in
Bigbazaar and discount given by Big bazaar has no bearing on the obligations of Panasonic in discharging warranty.
As on to-day DTS is saying that they are awaiting Panasonic head office clearance which has not come yet. A global brand like Panasonic can not take a stand like this when it comes to warranty repair.
Kindly review the status at DTS and I request your personal intervention in carrying out warranty repair immediately.
K.Chandrasekaran
Koramangala,
Bangalore
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