[Resolved] Lenovo — Lenovo IdeaPad does not have any post sales support, Customer service gives a deaf ear to customers problems.
DDr Ravi Sankar Venuturumilli
I have purchased the Lenovo IdeaPad Y430 form a local dealer at Hyderabad and registered with Lenovo on line immediately after Purchase of my product the details as follows:Lenovo IdeaPad Y430; Model name: 2781 C3Q; Serial No: CBQ0009062; MT/Mod. Serial Number: 27813CQ MP006W7 on 11th December, 2008. I got a confirmation on line. I have provided all my details including my mailing address and email address along with my phone/mobile numbers. I did not receive any emails from you. I took it granted that the product is registered and kept quiet. When I am browsing the web site Lenovo, in Jan, 2009 casually, I have noticed that my warranty was not up dated in your system, and to my astonishment, I was not registered too. I also noticed that there are about 9 different free offers available with two to be claimed for my product. I tried to contact Lenovo help line (I needed to go thro' lot of red tapism, and calling various different customer care numbers several times i.e., more than 30 different persons) and ultimately they said it will be done. I could not get it registered even today. When I called their customer care one of them helped me to get it registered with a different email address. This is because my first email address was in their system and hence it is not allowing me to duplicate the registration on the same email address. If, so why I am not registered at all? This is unfortunate to inform you that Lenovo is not at all Customer friendly organization any more. We were being given all wrong Telephone numbers, and email addresses, both in print as well as on Telephone, which are not reachable. In my experience this happened for more than 50 times. They have directed me to a different address [protected]@channel-technologies.com (a subsidiary co. which is there to promote the sales) to correspond with Mr. Satyendra and request him about my registration and the redemption offer, which I did immediately. At the end of more than 3 months of my calls and email correspondence, after more than two weeks, Mr. Satyendra responds that my claim was rejected as I could not register at all. When I called the Lenovo post-sales department, they also says the same and started blaming me for not buying this product from them, and not informing them about the purchase immediately after my transaction. What is the purpose of the product registration following the purchase?? In fact I have purchased this product despite the discouragement, I got from the dealer from whom I have purchased as well as some other local vendors, because I am owning a Thinkpad and IBM has provided me with superlative customer service. Lenovo is no more a genuine company to rely on at least in India, as it has developed a China Wall like hierarchy which is unpenetratable and the help line is only for name sake and no customer service is provided. They give false promises/offers which cannot be claimed. Leave alone these offers, proper registration for the product also is out of our reach. I feel Lenovo-India should be black listed for it’s poor performance in catering to the needs of it’s Customers.
Complaint marked as Resolved Aug 14, 2020
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