| Address: | Anantapur, Andhra Pradesh |
About 5 months ago, the fridge (purchased 24.10.2007) stopped cooling... I called you and had a technician sent from Anantapur... he said that there is a need to fill up gas and came after few days to do so... I was charged 1200 rupees(!!!) for this... a week ago, again, same problem occurred... I called you again (request i.d C[protected]), and same technician called me, came here again... he said that, again, there is a need to fill up gas... and again arrived here with another man to do so (they said the problem was actually too much oil in the compressor ?!)... again I was charged 1200 rupees (!!!)... that was yesterday... well the fridge worked fine for several hours...
There were very strange sounds coming from the fridge since that last treatment... I thought it was due to it being just re-filled with gas and re-activated... well... early morning I heard a STRONG SOUND coming from the fridge... and for about 2 hours it seemed that all the gass went out, and there was also a strong smell of gas in the house... that I checked and the fridge again... stopped cooling...
I called that technician again... the problem is that his English is very poor and I it is very hard to communicate... I told him all the gas went out... he told me I should bring the fridge to the service center in Anantapur (2 hours from here). Now... I don't have a car...
My questions are: Why so many problems to a fridge quite new ?
Why so expensive ? (and also he could not give me a receipt last time, saying "he forgot" to bring it) ?
I wish there was someone more professional to check it out... maybe someone from Bangalore can come ?!
and if needed to take to the service center, who should pay for taxi, there and back ?
I have wasted so much money and time for this fridge already...
I feel the prices are way to high and the service is poor and unprofessional...
Also, I must say - I was not born in India... and I feel I am looked at as a "foreigner"... which gives way for greedy minds to take advantage and make the costs too high...
Please call me or answer my complain as soon as possible...
Thanks
Shira Ayalon
Puttaparthi
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