[Resolved] LG DVD Player — Failure to repair | |
I had submitted my LG Dvd Player which was totally dead to M/s Balaji Distributors, Kanchrapara, Dist. 24 Parganas, W.Bengal who are authorised dealers of M/s. LG Electronics, India on 23/03/2008. Firstly the technician from the Company advised me that the failure was in the Power Supply which would have to replaced. After two weeks when I contacted the dealer they said they couldn't identify the problem properly and need more time. When even after one month I didn't hear anuthing from them I conctacted them again. This time they told me that the technician from the company still couldn't identify the problem. He decided to replace the parts one after one ( without having a clue about which one is faulty ) till the problem is solved. In this process I will have to bear the cost of all the parts those will be replaced which may or may not be faulty. Considering the absurdity of the proposal the Dealer refused to undertake the repair. Now I am left with an unrepairable dead set. My question to LG is, is this what they call customer service ? Is this the quality of their technical people or should we call them quacks? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sirs,
I had called the LG authorised service repair centre for Bandra Mumbai. The individual by the name of Jai Prakash Mob No [protected] picked up my DVD saying that he would need to check the same at his workshop. The DVD was working fine for an hour or so and after that there was distortion in voice and picture. The same was purchased at Sony Mony at Vile Parle approx 3 years ago. The DVD would have not been used even for a total 30 days in the last 3 years or so.I have been making calls to Mr. Jai Prakash who picks up my phone at random and says that he is expecting the part from the company. After a fortnight of pestering him, he said that the part is not available and he will send the DVD back. He has yet to come and return the DVD. What is most surprising that an authorised Service Rep cannot repair the DVD. This is ridiculous. Will someone from LG look into this please.
Brigadier ( Retd) M I Jaisinghani [protected]
I had called the LG authorised service repair centre for Bandra Mumbai. The individual by the name of Jai Prakash Mob No [protected] picked up my DVD saying that he would need to check the same at his workshop. The DVD was working fine for an hour or so and after that there was distortion in voice and picture. The same was purchased at Sony Mony at Vile Parle approx 3 years ago. The DVD would have not been used even for a total 30 days in the last 3 years or so.I have been making calls to Mr. Jai Prakash who picks up my phone at random and says that he is expecting the part from the company. After a fortnight of pestering him, he said that the part is not available and he will send the DVD back. He has yet to come and return the DVD. What is most surprising that an authorised Service Rep cannot repair the DVD. This is ridiculous. Will someone from LG look into this please.
Brigadier ( Retd) M I Jaisinghani [protected]
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My LG DVD Player Model:-DZ9311P, is providing me black & white reception instead of colour. The LG Service Provider wants to change whole PWB(PCB) Assambly and is charging Rs 1450/= for repleasement of the same which exists the NO:-DV9000MT1389D-6870R9800AA.
Kindly Advice accordingly.
Regards,
Dr. Rafi Ahmad
Journalist
Srinagar
Kashmir