[Resolved]  LG Electronics — Customer Service & Service Center

LG MOBILE (MODEL-KP 199) — POOR QUALITY OF THE PRODUCT

Sir

I have purchased a LG mobile (Model - KP199) of your company from Lucknow (UP-INDIA) on July 2009.
But within 2 months only my mobile have faced number of problems like software hanging, display problem, sound problem etc.. because of that i have to get repaired my mobile 2 times within 2 months. This took my time and money.

Now i am very dissatisfied distressed with your product and i assure you that i will not buy any product of your company in future also i will tell my friends and relatives also not to buy any product of your company otherwise they will also have to suffer a lot like me.

A satisfactory reply from your side is needed.

Yours
Highly Dissatisfied Customer
Ashutosh Srivastava

sir i am saying problem of my village kampel dist indore (m.p.). sir we us bsnl from long time. but sir now it off many time. thatswhy user have problem. i say problem to officer but he can't solve it so please solve it. thank you sir.

hay sir i also got same mail from lg they are tell me to pay 25000 rupees ...
i want to know is that fake or real
if its fake y Lg ppl are not responding...
plz tell me next step wat i have to do

With great constraint I have to say that I have lodged a complaint (Complaint ID – N9C[protected] with the customer care center to look into my Split AC which was not operating, on the 18th of August, 2009.
This complaint was attended by one of the engineer Mr Dev Kumar having Cell No- [protected] on the very next day. After examining the AC he informed, that the PCV of the AC is not functional and needs to be either repaired or replaced and accordingly he took the PCV along for check up at the service center and said he will come back on Monday (August 24, 2009), but he never turned up again and since then, almost everyday I have been in contact with the customer care executives and area service center at Janak Puri ( New Delhi) at Phone No. 91-[protected] and everyday it is the same story that I get to hear from them. All they say is that the service center representative will be sent over to my place the next day but that day has never arrived

To my great surprise when I contacted the service center on August 28th 2009 on not attending the complaint I found that my complaint has been cancelled without taking any action and my approval or intimation to me, despite the fact that PCV which was removed by Mr.Dev is still in custody of LG

After my repeated persuasion a new complaint was lodged with Complaint ID- N9C82810930 on 28th August, 2009.

Till date my complaint has not been attended to.

In view of inconvenience and hardship caused to the customers all I could say is that after sale service of LG is very poor and it seems to be height of inefficiency on part of such a reputed company.

Looking forward to an early conformation and action.

Saroj bala
Addional Director
Lok Sabha
(91- [protected]/[protected]
B-2/4 Janak Puri
New Delhi -110058

Service reqvest

dear all
first of all i need proper customer are number because i have done a lot of complaint against my lg's
freeze but no service has been provided to me at the correct time and i want to know that some days are left to become one year for my refrigretaor then will need of its charges or not in such type of situation if yes then plz explain it has only cooling problem .
waiting for your reply and need the correct customer care no. for complain & my residential area is tughalkabad.(khanpur)and my contact no are as given below-
[protected], [protected].
thanx
nisha

yes im having a same problem while installing any soft ware to my lg gm200
pls help me out
it shows javax.microedition.io.connector.file.read is not available on this device.-58
now plz help me out as soon as possible

yes im having a same problem while installing any soft ware to my lg gm200
pls help me out
it shows javax.microedition.io.connector.file.read is not available on this device.-58
now plz help me out as soon as possible

LG KP110 MODEL phone for game download is possible or impossible.possible give me procedure.

Sir

I made complaint about the non-functioning of my Washing Machine two days before(6/10/2009 1000hrs) and my complaint id is S9CA0601737. Complaint was made by my wife S.Vijaya. Till date no service engineer turned up. Yesterday my wife called one Mr. Varun, he told me SE will attend the job immediately. But no response from your side. Clothes are accumulating day by day. My wife finds tough time to clean clothes without washing machine. We are very much disappointed about service.

Shankaranarayanan

dear sir,
my land line phone no [protected] is not working since 4 (four) days..please attend immidatly.

MODEL NUMBER:700E
SERIAL NO. : 706NLAM085288
DATE : 30/06/2007
COMPLAINT : SPARKING IN MONITOR SCREEN
ADDRESS: 2481, BADI BARADARI BALLIMARAN, CHANDNI CHOWK, DELHI - 110006
MOBILE NO. : [protected], [protected]

I had purchase one LG Flatron TV from Durgapur( Benachity). Recently feeling trouble in TV. I had talked several times to shopkeeper. They are not entertain. Please do the needful.

as i reported d complaint on[protected]
but till date there is no responce from there side.
i dont like this. if a multinational company do like this then they may be loose the market, and i want reply.
immediate reply. otherwise you say, that your warrant period is over,
you have to pay full amount of charges if you responce my complaint.


hope i will be a satisfy customer of LG products.

I was purchased a LG SET IN dEC. 2008 BUT NOW AT THIS TIME THE SOFTWARE OF THE MOBILE HAS BEEN FLED AWAY. SO PLEASE GUIDE ME FOR TO DO? AND INFORM THE NEAREST LG SERVICE CENTRE NEAREST TO SOUTH EXTENSION.

LG Electronics — LG -- Broken down customer service

I have purchased a LG LCD TV on 12 Oct 2009. During installation on 13 Oct 2009, the service engineer noted that the set was defective and needs to be replaced.

After several reminders to LG Service personnel - there is no response from the service official.

I demand an immediate replacement of the defective set and immediate apology for the harrassment meted out to a customer by the corrupt LG service officials.

Higher Bill Problem

Dear Sir

After? various? reminders? and? correspondence? with? you? for
disconnection? of? my??Internet connection?, I? strightly? reject your
bill? and? not? going? to? pay??any?? amount, at? first I will approach
to?? the? cunsumer court? for? black list? to? your? Company.?So
necessary? format? is being?? fill? up?, against? the? enquiry? for? cross
check?? the? bill / line, which was? interconnected??or? other fault.

Pls rectify the problem .
Thanks
SK Negi
Account No 15159332 Phone No [protected]_dsl

Dear Sir

After? various? reminders? and? correspondence? with? (Airtel )? for
disconnection? of? my??Internet connection?, I? strightly? reject your
bill? and? not? going? to? pay??any?? amount, at? first I will approach
to?? the? cunsumer court? for? black list? to? your? Company.?So
necessary? format? is being?? fill? up?, against? the? enquiry? for? cross
check?? the? bill / line, which was? interconnected??or? other fault.

Pls rectify the problem .
Thanks
SK Negi
Account No 15159332 Phone No [protected]_dsl

LG Electronics — Harassment by LG

I recently (about a month ago) bought a LG Direct Drive machine – 8kg/4kg – Washer Dryer from Reliance Digital – the first time that we used it, I realized that the machine was faulty – in the dryer mode the timer would get stuck at 6min – this was a problem since it meant that the machine would need constant vigilance – defeating the point of an automatic!

We called up the store & were directed to a gentleman from LG (apparently) called Rajsekhar Reddy who came over & said that the PCB needed to be changed but that LG did not have any in stock. I insisted on a replacement since I refuse to spend such a large amount of money (Rs 43,000) on a machine only to get a defective piece that has to be opened up for repairs when new. He promised a replacement & vanished.

After that he stopped taking our calls. Since then we have been talking to the local LG Service people who have just been playing the fool with us, saying that the machine is not in stock, although we can see it in every store! They asked me to buy any other machine – why the hell would I do that?! The defective machine is still lying in the house - with no response from Customer Service

Its really astonishing to see that on one hand LG is advertising this model so much and on the other hand harassing customers who buy it. Please either replace the machine asap or give me my money back. This has been a really bad experience.

I am the husband of the complainant. I have been doing the follow-ups with the stores, the logistics and the service department, not to mention Reliance Digital, Banjara Hills... I have one word for all those who I have interacted so far regarding this case...VERY VERY POOR csutomer service. No empathy at all. The only response I have been getting is "Machine out of stock, please buy some other model". Yes, I am willing to, but certainly not an LG product. Refund us our money and let us decide what machine we want to buy and from where.
With such after sales service LG consumer better start counting its last days in the market!!!

If anyone from LG bothers, contact me at [protected].