[Resolved]  LG Electronics — Cooling problem

Dear Sir/Mam,

We lodged a breakdown complaint of our LG refrigerator on 09-June-08 wide your customer complaint number N8R52900007.

We regret to inform you that in spite of persistent reminders, the complaint has not been attended even after 3 days whereas LG provides an assurance that complaint shall be attended within 24 hrs of its registration.

Your customer care officials have been giving false assurances with several dates and time which has never been complied with. It has spoiled LG product image and your after sale services in the eyes of your valued customers.

We tried to communicate with LG Ghaziabad area head (Manorma-[protected]) whose contact details were provided by LG customer service but number was not reachable even before 1700 hrs weekday.
Another misbehaviour on part of LG customer service executive (Anant) who was adamant to close the call and not at all co-operative.
On the afternoon of 11-July-08, we received a call from LG Ghaziabad service engineer (Sunil) who communicated us that he would be visiting us at 1600 hrs to attend the refrigerator problem but never turned up and neither informed us about his absence. We continuously tried to contact him but he didn't picked up the phone but at around 1930 hrs we again contacted him through another number and his reply was that he would be at our home within 10 minutes which was again a false commitment.

This clearly indicates that customer care people are befooling customers by giving false promises; they are wasting our precious time and energy.

You are therefore requested to look into this case on top priority basis and provide justice to us by getting our problem solved.


Regards
Gaurav Goel
+91 [protected]

DEARSIR I PURCHASE LG CDMA MOBILE MODEL NO-6600 RLGHS [protected] 0N[protected] AT AASTHA COMMUNICATION BARODA GUJARAT INDIA. BILL BOOK NO-17 INVOICENO-1634 RS, -4990.TRAVEL ADAPTER CHARGER MODEL NO-STA-P22ID THE SAID CHARGER NOT SUPLAY AFTER I GOTO YOUR SERVICE STATION NO[protected] AND CHECK CHARGER THEY HAVE TOLD ME YOUR CHARGER NOT SUPLAY PL.NEW PURCHASE CHARGER.I WILL TOLD MY MOBILE PURCHASE[protected] AND YOUR CHARGER WARRANTY IS SIX MONTHS. YOUR MEN OK YOU WILL GIVE ME BILL AND CHARGER I WILL NEW CHARGER WITH RS, 200 .AFTER GOTO SERVICE STATION ON[protected] THEY HAVE TOLD ME YOUR PURCHASE DATE SIX MONTHS COMPLETED.SO YOU WILL PURCHASE NEW CHARGER WITHOUT OLD CHARGER RS.-200.PLEASE CO-OP TO ME YOU CAN HELP NIMESH G SONI

DEARSIR I PURCHASE LG CDMA MOBILE MODEL NO-6600 RLGHS [protected] 0N[protected] AT AASTHA COMMUNICATION BARODA GUJARAT INDIA. BILL BOOK NO-17 INVOICENO-1634 RS, -4990.TRAVEL ADAPTER CHARGER MODEL NO-STA-P22ID THE SAID CHARGER NOT SUPLAY AFTER I GOTO YOUR SERVICE STATION NO[protected] AND CHECK CHARGER THEY HAVE TOLD ME YOUR CHARGER NOT SUPLAY PL.NEW PURCHASE CHARGER.I WILL TOLD MY MOBILE PURCHASE[protected] AND YOUR CHARGER WARRANTY IS SIX MONTHS. YOUR MEN OK YOU WILL GIVE ME BILL AND CHARGER I WILL NEW CHARGER WITH RS, 200 .AFTER GOTO SERVICE STATION ON[protected] THEY HAVE TOLD ME YOUR PURCHASE DATE SIX MONTHS COMPLETED.SO YOU WILL PURCHASE NEW CHARGER WITHOUT OLD CHARGER RS.-200.PLEASE CO-OP TO ME YOU CAN HELP. MY MOBILE NO-[protected] HOUSE TELEPHONE NO-[protected] NIMESH SONI

DEARSIR I PURCHASE LG CDMA MOBILE MODEL NO-6600 RLGHS [protected] 0N[protected] AT AASTHA COMMUNICATION BARODA GUJARAT INDIA. BILL BOOK NO-17 INVOICENO-1634 RS, -4990.TRAVEL ADAPTER CHARGER MODEL NO-STA-P22ID THE SAID CHARGER NOT SUPLAY AFTER I GOTO YOUR SERVICE STATION NO[protected] AND CHECK CHARGER THEY HAVE TOLD ME YOUR CHARGER NOT SUPLAY PL.NEW PURCHASE CHARGER.I WILL TOLD MY MOBILE PURCHASE[protected] AND YOUR CHARGER WARRANTY IS SIX MONTHS. YOUR MEN OK YOU WILL GIVE ME BILL AND CHARGER I WILL NEW CHARGER WITH RS, 200 .AFTER GOTO SERVICE STATION ON[protected] THEY HAVE TOLD ME YOUR PURCHASE DATE SIX MONTHS COMPLETED.SO YOU WILL PURCHASE NEW CHARGER WITHOUT OLD CHARGER RS.-200.PLEASE CO-OP TO ME YOU CAN HELP. MY MOBILE NO-[protected] HOUSE TELEPHONE NO-[protected] NIMESH SONI date 03/03/20009

LG — Not attending to the problem and false promise

Hi,

I stay in Andheri east Mumbai and i made the mistake of purchasing a LG product.I have purchased a LG fridge model number- GL-191PME two years back. Around 6 months back the door of my deep fridge broke and the glass which acts as a cover for the vegetable tray was also broken.I have lodged a complaint on 16th November 2009 bearing complaint number CO9A1612478 to which i was promised that the engineer would be at my place by the end of the day;that didn't happen.Again i lodged a complaint on 20th November 2009 and this time i got 3 complaint number CO9A2014877, CO9A2014856,and CO9A2014941 to which an engineer arrived in my place on 21st morning and checked the details and said that he would visit within 2 days with the parts. On 24th i gave a call to the customer care asking them about the status and they informed me that my complaint has been cancelled as i was not at home. I told them that a LG engineer had already visited me and was supposed to rectify my complain and therefore their reasoning of cancelling the Complain stands null and void. To this i was put on hold for 20mins and finally i had to put the phone down and when i called again the response was the same. The only difference was that i was put on hold for 2 mins and then they told me that someone will get back to me shortly. On my query that the engineer had come to my place so why do i have to repeat the process.To this, the customer care executive told me in that case i should visit a service center and give them my complain.I have now got fed-up and decided to approach the consumer court for the harrasement that i am going through and use all my voice recording which is recorded by the call centres and produce it in court as a proof of their mismanagement.
To end it up let me say LG has got the worst service .

i purchase lg refrigerater last three month problem is
1 cooling bad
2 water fall from back side of refrigarater
3 full scraches of freezer cover

About You
Full Name : PRASHANT KUMAR GUPTA
Email Address : [protected]@gmail.com
Address: :
111 , rail market etawah
ETAWAH 206001
India
Telephone : [protected]
About Your Message
Type of Inquiry : Customer Service
Product Class : Air Conditioning
Product Type : Split AC
Model Name/Number : LMA24TWAS1
Your Message
Message: :30 days complete for the complaint.
mera ac pichle kafi samaya se kharab hai or koi bhi.sahi ans nahi de raha hai . complaint bhi kafi time se kar rahe hai . or ye ac jab se liya hai tabhi se kharab hai ,chaehe to aap complaint check kar sakte hain...

complaint date n no.

20/10/2011 RNA[protected]
05/03/2012 RNA[protected]
02/04/2012 RNA[protected]
08/05/2012 RNA[protected]
29/04/2012 RNA[protected]
21/05/2012 RNA[protected]
18/05/2012 RNA[protected]
28/05/2012 RNA[protected]


COOLING PROBLEM
About You
Full Name : PRASHANT KUMAR GUPTA
Email Address : [protected]@gmail.com
Address: :
111 , rail market etawah
ETAWAH 206001
India
Telephone : [protected]
About Your Message
Type of Inquiry : Customer Service
Product Class : Air Conditioning
Product Type : Split AC
Model Name/Number : LMA24TWAS1
Your Message
Message: :
mera ac pichle kafi samaya se kharab hai or koi bhi.sahi ans nahi de raha hai . complaint bhi kafi time se kar rahe hai . or ye ac jab se liya hai tabhi se kharab hai ,chaehe to aap complaint check kar sakte hain...

I HAD ALREADY 3 YEARS EXTENDED AMC WARRANTY.

AMC COPY Attached

complaint date n no.

20/10/2011 RNA[protected]
05/03/2012 RNA[protected]
02/04/2012 RNA[protected]
08/05/2012 RNA[protected]
29/04/2012 RNA[protected]
21/05/2012 RNA[protected]
18/05/2012 RNA[protected]
28/05/2012 RNA[protected]

i know what u mean buddy i have been facing a similar problem .my ac has also broken down and for almost 2 weeks i have been calling on their customer service help line i.e[protected] and no one has shown up even to look at it.
LG'S AFTER SALES SERVICES ARE HORRIBLE RATHER NON EXISTANT

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Sir,
My Name is Arun Raut [protected], I purchased LG Refrigerator before two years. After one year completion I face the problem of low cooling at starting of summer season last year. When I done the complaint your technician was come and told that low cooling is because of Refrigerant problem. It is need to fill the gas and charges of Rs 1200 because it is out of warranty. Then he fill the gas and i gave him 1200 rs. Now again after one year I again face the problem of low cooling . How it is possible that in one year Refrigerant can not work properly?. It means at every year I need to fill the refrigerant. In compare to LG I used VEDIOCON Refrigerator upto 10years without facing any problem. So I request you to please sort out my problem. If my problem is not sort out I will directly go to the consumer court.
Thanking you.