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[Resolved]  LG Electronics — LG front load washing machine

I would like to introduce myself as an engineer who designs washing machines. I work for an organisation that sells washing machines outside India. I'm aware of the fact that appliance manufacturers are bound to design their products so that at least 90% of their products are reliable for ten years of life
I own an LG washing machine front load WD85260-NP for more than two years now. One fine day the machine stopped working. I registered a service request with LG and the technician who visited my home said that I had to replace the control board which would cost Rs. 5000. I called LG after sales service team to know if this is what they expect their customers to do, shelling out Rs. 5000 for a washing machine which was purchased for Rs. 16000 in the third year itself, when the appliance is expected to survive for at least ten years. The LG senior executives advised me to buy the new control as the warranty had lapsed. I would like LG to disclose to the customers before purchase the percentage of such failures. I'm of the opinion that mine is not a stray case but there may be several other cases. LG will have to design their product for at least ten years of life. I strongly recommend people not to buy LG front load washing machines. Also this raises a serious concern of LG's attitude towards its customers. They are not bothered of the customers once the sale has made.
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Aug 14, 2020
Complaint marked as Resolved 
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LG Electronics — LG Washing machine is not reliable

We purchased LG front load washing machine (LG WD-80490TP) in Aug 2009 . This machine has hardly been used since then, as we were not in India. We started using it only from last six months. Recently the machine started giving lot of noise while working. We called the LG customer service person, he came checked something for hardly 1 min and said some part “spider” needs to be replaced and it will cost around Rs 5500.
Usually washing machine type of products have high reliability and works seamlessly for number of years. We brought this high end machine paying Rs 21000/- thinking that it will last long.
The LG customer care is saying it never happens in their product and it’s your bad luck that it happened and they can’t do anything because it’s not in warranty.
Do you think after having this experience, I will recommend LG product to anybody?
Dear Customer

We regret about the inconvenience that has been caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

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