[Resolved]  LG Electronics — LG Refrigerator (side-by-side door)

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New Delhi, Delhi

We had purchased a LG fridge (side-by-side door) on 27 July 2012 from a renowned dealer "Em Dee Electronics" , Sadar bazar, Delhi Cantt. It functioned fine for good one year. We got a call in July 2013 from New Way Electrotech, WZ-1 Rampura Opposite Ashoka Park Metro Station, New Delhi-110035 that we have not got our fridge serviced since we had purchased the fridge so we should get it done, as after completion of first year the free service would not be valid, hence we called the service engineer to service end of July, 2013. After the free service, the service engineer advised us to get the AMC as a routine sales call but we told him NO as this fridge is a new and expensive fridge, and it would work fine. He started following up for the AMC repeatedly for a few days and on our repetitively telling him NO he told us get the AMC done it would be beneficial for us only, else we will be in problem with the fridge soon. A few days after his call we noticed as the fridge started giving trouble in terms of "icing" (no ice was being formed ). We ignored this issue unless one day the freezer stopped freezing but the other half- fridge was working perfectly fine. We called the same number (agency) from where the service guy had come initially thinking they are from LG for checking the engineer who came charged us 300Rs and did some adjustments post that even the fridge stopped working and cooling in the fridge and freezer stopped totally. Here on my inquiry we came to know that LG has outsourced its service to its electronic equipment to private showrooms as per the area and the person who came was from a private Agency. We had called the service center of LG last Thursday, August 29th, 2013 withe the request ID RNA[protected]. One of LG's outsourced Engineers came to visit and said its a "Gas Choking " issue and would come in a day to repair it. It has been 5 days the problem has not been resolved after repeatedly following up with them.. We had bought one of the best model available out of the LG fridge that was available at that point of time but in almost 1 year of time the fridge has starting giving trouble and I think it is due to the service engineer who had come to do the service, for his commission he purposely did some adjustments that the gas started leaking and the fridge stopped working within almost one month of the service done by him. What kind of dealers do you authorize for LG product's service/ repair???? It seems we are cheated. I want you to send a person from LG company and not from any of the private agencies that you have authorized, to check and replace the fridge as the problem has been created by your authorized person in an expensive LG product or we will be forced to move this matter to consumer court to get the fridge replaced.