LG Electronics — Pick up of the Washing Machine for Drum Replacement

Address:

Rangareddy, Andhra Pradesh

I had raised my issue with the LG customer Care on 11th of October (not sure about the date I called ) about my LG washing machine not working. Initially they were good and had sent a Technician on 15th of October and he was super fast in diagnosing the problem and asked me whether I had AMC the Insurance for the product. As I showed him, he said the drum of the washing machine is broken and it has to be sent to the Center for repair and it will take 10 days to get it fixed. So, I waited till last Friday the 19th and there was no response from him and from the Center. So again with my patience level in control I called the toll free number and the guy was fair enough to take down my complaint and gave the direct number of the Hyderabad Center and said the same day somebody would call me.

Till today nobody turned up and lost control and had to call the local Center and had to explain as to how many times I had called the customer care toll free number. The kind lady, I should really appreciate here, asked me stay on hold and connected me to service Center and she being on the other end conversation goes on like this.....

The supervisor spoke to me and asked me to begin right from the start. He checked all the particulars with my complaint number and said, the so called Technician is out to Orissa for a family reason and will send someone to pick up my washing machine.

With my anger level building up I asked him 3 questions which were very reasonable one and he had to no answer.

1. If that Technician had gone to Orissa should I need to wait until he comes back to work?

2. Why is that no body else took care of the complaint and speed up the process?

3. Why is that, when I call to check my complaint, you give me an answer, that you will send a person to pick up my machine?

He has so smart in cutting the phone off, by saying "I'm in a meeting and will get back to u and we will send a person to pick up your washing machine."

Didn't wanted to reveal the person's name.