[Resolved]  LG Electronics — shows reluctance in rectification of cooling system in LG d/d fridge

Address:

North 24 Parganas, West Bengal

This is to state that I, Sri Dipesh Saha of 5 North Panpara road, P.O. – Talpukur, Dist – North 24 Parganas had purchased one double-door refrigerator of LG make (model number GL - 254AM5.BLIZEBN serial no 105NRLW054912) from M/s. Sankar Electric vide tax-invoice/challan number 1503 dated 01.05.2012. But from the night of 24.08.2013 we observed that process in the fridge was malfunctioning. We formally lodged our complaint through toll free number [protected] as well as through the M/s Sankar Electric and accordingly had received a sms mentioning complaint number as RNA[protected]. Consequently your service man named Mr. Sukhen Bose ( cell number [protected]) had inspected the fridge on 28.08.2013 – during inspection he informed that this particular model of LG fridge had a in-built defect and as a consequence of this defect the gas got exhausted just after 13-15 months from the date of purchase. LG company would rectify the defect at their own cost – not only that, if the same problem persists after filling up of gas or other rectification process required in the fridge, the same will be replaced by a good one. He assured us that another person would visit our house by Friday or Saturday next (i.e. 31.08.2013) for the sole purpose of remedial measures. But it is unfortunate that till today (i.e. 31.08.2013, 8-30 pm) no representative from your end has come to our house for filling up of gas or other remedial measures. We make contact with your Sodepur unit (cell number [protected]) a number of times but no fruitful action has been taken by them. As a result we are facing a lot of troubles in our daily life. It is requested to take immediate steps so that my fridge is repaired by 01.09.2013. Your kind intervention is highly solicited. Thanks, DIPESH SAHA cell no [protected]