[Resolved]  LG Electronics / vacuum cleaner — No parts

Dear Sir,
I had purchased a LG vacuum cleaner 2 years back. The hose of the vacuum cleaner has broken and has to be replaced. I asked the LG service center here in Trivandrum, Kerala for replacement of this part and repair of another part. This was done a month and a half ago. I have need of the vacuum cleaner for various purposes in the house regularly but these people have neither given a replacement hose or even called back to inform me about the status of the part. If the company cannot provide the parts then why do they sell the vacuum cleaner in the first place. I paid 5000 Rs for this one and if I have to pay 5000 Rs for a new vacuum cleaner each time a part needs replacement it is going to leave me penniless. I need some help with this problem and the ride the dealers are taking me here. The vacuum cleaner is a LG Spark V-C2620 Healthgaurd serial number 40HTA00631

Thanks
Ashok K. Alexander