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[Resolved]  LG Flatron TV 29 Inches Screen — TV not working

N.R.I. INSTITUTE OF INFORMATION SCIENCE & TECHNOLOGY
(Run by Taramathi Education Society)
1, Sajjan Singh Nagar, Opp. Patel Nagar, Raisen Road, BHOPAL (M.P.)
Ph. 0755 – 2684058, 2684060, 4941005, Fax.[protected]
Website: www.nrigroupindia.com


Pro[censored].S.Vijaywargiya
Director T&P and Academics
Formerly : Joint Director M.P. Technical Edcation
Registrar Rajiv Gandhi Technical University
Controller Professional Examination Board
Executive Director M.P. Council of Science & Technology
Principal Patel College of Engg
Additional Director, Technocrats Institute of Technology
Director T&P JNCT
Principal Bhabha Engg Research Insitute
Date: 23.02.09
Dear Sir,

I, the complainant, am a retired Professor & principal of an engineering college and in my post retirement am on the staff of a private engineering college.

I purchased your LG TV model Flatron(29 inches screen) latest model in September 1905. One of your officers Mr Chaturvedi, who is incharge of LG-Airconditioners in Bhopal city helped me getting it. He arranged to call the latest piece from Indore as it was not available in Bhopal show room. Since the day it was delivered to me, it didn’t function satisfactorily but due to a busy schedule of each one in the family, we couldn’t take its malfunctioning seriously and with the help of your service center pulled on. It is since Dec 2008 that it started giving trouble. First its Power unit went off. New one took some few days to arrive from Indore and then its replacement and testing another few days and it started working. After ten to twelve days. Again some thing went wrong and your service center fellows took another few days to make things go. This repair not only costed me some two-three thousand rupees but the children of my family got extremely bored and worked up and with great extra efforts they could be silenced.
Since last week, again, the TV is lying non-functional. This time some other Unit went off. Your Service technician was waiting for some component to arrive from Indore. When it arrived, he took another few days to fix it. After that he located that the equipment is getting heated up and he requires to take the entire equipment to the workshop to examine each bit of it. He may do so on Tuesday i.e., 24th Feb. He says that, “In the present condition, this TV can not run for more than 10 minutes continuously. It gets heated up. Then it requires to be cooled down.”
I strongly feel that coincidently and unfortunately, the set supplied to me is defective. I, therefore request you to replace the entire set. I hope you will attend to my complaint without delay else I will be forced to go to court of law for redressal.

Please instruct your people to replace my set at earliest.

Thanks

Pro[censored] S Vijaywargiya
[protected], E-6/127, Arera Colony
Bhopal-462 016
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

29 — TV is not starting

Dear Sir,
I purchased 29"HT from Ranchi, Jharkhand in the year 2003. Last year I executed Annual Maintence Contract which is due to expire this month.
The complain of TV not starting took place some four months back. The local service Engineer Mr Amjad
tried to fix it four times but it didnot last more than a day or two. Finally, he took the set to his workshop and after one month returned it . When we started viewing it after say two to three hours later the same problem persisted. The same thing was communicated to the Engineer and since then he has stopped coming or communicating with us. I think he is waiting for the maintence period to expire so that he can ask for complete replacement of certain component and charge for it.

If such is the tendency then how long the reputation will be there. This is my third ONIDA TV and I am very much disappoited with local workshop competence in attending to such complains.

You are requested to instruct the local people to rectify the defect without any extra cost, otherwise why anyone shall opt for AMC.

THANKING YOU IN ANTIPATION ON PROMPT RESPONSE TO THE COMPLAIN.

YOURS FAITHFULLY,


A.K.KHANNA
MOBILE NO. - [protected]

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