[Resolved]  LG India — Customer displeasure and dissatisfaction!

lg kg 300 dynamite — service center fault

DEAR SIR/MADAM,

I am a customer of LG products. And i have bought a cellphone LG KG300 DYNAMITE in september 2007 for Rs. 7400 approx.
and this cellphone showed the IMEI NO. problem on november 30th,2009....i went to lg customer service center in FARIDABAD city.

V.R. INFOCOM is the name of the service center which is authorised by LG and located on shop no.44,nearby NEELAM FLYOVER,NEELAM CHOWK,NIT FARIDABAD, HARYANA. PIN CODE IS 121004.
I showed them my phone and they fixed the IMEI NO. problem (RECIEPT NO. is R[protected] but they left some fault in the phone immediatetly after repairing....i found that my phone continued to get shutdown after every 1 or 2 hour of operation. i told them about this problem and their response was shocking....they told me that they are not responsible for any problem in my phone...and told me to repair it somewhere else...

i am very frustrated and dissatisfied...and seeking for someone to resolve my problem .please help me...
my phone is still switch off. and repairing of it is very costly to me....and the service center is responsible for all the fault...they why should i pay for it???
please help me to sort out my problem.

yours customer

HARSH KUMAR SOROT

PHONE NO [protected]

SERVICE CENTER INFORMATION
:-

IN021548CDM0022 V.R. INFOCOMM
PH. NO.[protected]
SHOP NO. 44 NEELAM FLYOVER,FARIDABAD,HARYANA
PINCODE -145001

MY PHONE DETAILS :-
I BOUGHT MY PHONE ON[protected],FROM M.D. COMMUNICATION ,BALLABGARH ,FARIDABAD.121004.
BILL NO. 3105,IMEI NO. is fixed on my phone by lg service center.

I made a complaint about a problem in my LG microwave about 10 days ago with your customer care in bangalore. After a lot of trying I managed to get through [protected] and lodged my complaint. The complaint number is C[protected]. I was given the number of one Nalini, supposed to be in charge o[censored]dupi region, and told to contact her. Her number [protected]. After trying for three days, I managed to get her once and she promised to get back with information. It is three more days now, she has neither got back with any information nor does she answer her phone. The local service centre in Udupi, [protected], is not attending the phone either.

What does one do. Is LG so poor at after sales service? after reading all the complaints lying here, I think this is one brand people should give up on.
Alex
[protected]

My complain ID is cioao412336. .But the concerned person is not ready to come in time.He was supposed to come on 6.10.10.His name is Mr.Uttam.Whenever I ask him to come he is denying and he is telling that he is very busy.Today morning he was supposed to come at 9 am but he failed to come in that time also and his mobile No:[protected] was switched off. At 10-30 am when i am in my office suddenly i received a call from him and he started shouting that why i am not in my home because he has reached in my home to serve whenever he is free, then he also told me that I can complain to Customer care and seniors but he don't care.He will come in his own time.Is this the Service of LG?

Kindly see,

Thanks and Regards,

Ananda Chakraborty
M-[protected]

The Lg company had taken a sum of Rs.1765, for maintenance for my microwave oven, covering a period of 4 yrs . This was on Jan 2010 . Around the month of October the oven conked off . The engineers came checked and informed me that part was not available and they could not do any thing about it . I called and questioned, why had they taken so much maintenance, they either refund the amt, or replace the oven . To this day they have not got back to me . And they keep passing the buck onto some one else . No one seems to be in charge or even care about the customers grievance . I did not expect this from a reputed company like LG.

i have purchase mobile model no T500, but from day there is one complain about fm radio and music player, i send mobile to service center but problem is still there, so please look it to matter because this is quasion abount LG brand name

my mobile no is :- [protected]

Dear Mr.Soon,


No resolution has been done on my issue, 5 weeks over my LED TV is in DEAD
condition, it is really painful for me request you to intervene in this matter
to replace the Panel at Free of cost repeatedly. being MNC I thought LG can
understand the consequence of Product failing in such a short time, Quality
& reliability of the Product, Customer satisfaction at the RISK


I hope you understand my grievances
and direct your official to resolve.


Regards,


Vadiraj.P.K


From: "Vadiraj p k"<[protected]@rediffmail.com>

Sent: Mon, 01 Dec 2014 21:16:29

To: "soon.[protected]@lge.com"<soon.[protected]@lge.com>

Subject: Re: LED TV :32LE5500ATR failure in Short span.


Dear Mr.Soon,


still I didn't answer from your end,
hope you are looking into it.


regards,


Vadiraj.P.K


From: "Vadiraj p k"<[protected]@rediffmail.com>

Sent: Tue, 25 Nov 2014 12:47:29

To: "soon.[protected]@lge.com"<soon.[protected]@lge.com>

Subject: Re: LED TV :32LE5500ATR failure in Short span.


Dear Mr.Soon,


I want to bring to your kind notice
that, after 3 weeks of lodging the compliant, Today service center people are
informing that they received the Panel for replacement but I need to Pay for
it. it is really disgusting to note LG TV is life is only 3 years and
customer is should ready for penalty ...


LG Known for delivering Premium
technology & High Quality product to customer all these year, LG
Known name in Indian customer. I went with your Products not only
TV also owning appliances of LG.


it is big mistake I think I made
choosing LG for my house hold products, it made me to doubt on other LG
Products also.


I have two options left out now.


1. At present My TV is in DEAD
condition, I request your intervention in this matter and direct concerned to
resolve the issue without impact ( Free of charge replacement), so that Loyal
customer can stay Loyal to LG Forever.


OR


2. Please instruct concerned to take
back my TV refund the amount by deducting Panel cost, so that I can go for some
other Brand. hope they can serve me better.


sorry I am disturbing you again
& again and taking your precious time, no other options, down the people in
your organization is not ready to hear customer pain,


expecting your favorable reply from
your end to close the matter.


Regards,


Vadiraj.P.K


[protected].


From: "Vadiraj p k"<[protected]@rediffmail.com>

Sent: Fri, 21 Nov 2014 14:04:49

To: "soon.[protected]@lge.com"<soon.[protected]@lge.com>

Subject: Re: LED TV :32LE5500ATR failure in Short span.


Dear Mr.Soon,


thanks for your invention, at least
some of members from service started calling me from Last 3 weeks, but given
different version, still my LED TV is IN DEAD condition. Service personnel from
Bangalore are saying there are waiting for Panel confirmation from Head office,
I have been chasing every alternate day but situation is still as it is ! LG
being excellent service provide within short response time. I don't know what
is the issue with my case & what is obstructing even after your
intervention.


I request your intervention once
again on this matter.


Regards,


Vadiraj.P.K


[protected]


From: "Vadiraj p k"<[protected]@rediffmail.com>

Sent: Mon, 10 Nov 2014 10:28:29

To: "soon.[protected]@lge.com"<soon.[protected]@lge.com>

Subject: Re: LED TV :32LE5500ATR failure in Short span.


Dear Mr.Soon,


Still I didn't got response from
you, Hope you are looking into the matter.


Expecting your response asap.


Regards,


Vadiraj.P.K


[protected]


From: "Vadiraj p k"<[protected]@rediffmail.com>

Sent: Tue, 04 Nov 2014 21:38:46

To: "soon.[protected]@lge.com"<soon.[protected]@lge.com>

Subject: LED TV :32LE5500ATR failure in Short span.


Dear Soon,


Myself Loyal customer of LG
Products and resident of Bangalore bring to your notice that. I
purchased LED TV 32LE5500ATR 3 Years back & providing excellent
performance all these days, On 31/10/14 suddenly picture went off started
getting Vertical lines all over the panel and sound is fine.


I registered the complaint with LG
Customer care (Complaint no :RN[protected], LG Service Engineer from KR Road
Service center, Bangalore visited my house examine the TV & Inform
that Panel is faulty, needs Panel replacement, costing around 14000.00 for
replacing the new panel.


LG Known for delivering Premium
technology & High Quality product to customer all these, LG
Known name in Indian customer. I went with your Products not only
TV also owning appliances of LG.


I was surprised & shocked
to hear panel (Heart of LED TV) is faulty in 3 years, where as it should
last for quite long period.


myself working as Quality Head in
MNC cannot digest Failure of Premium product of well know brand in such a short
period, penalizing loyal customer to such a great extent. it is high time for
LG to look into deep analysis of Critical parts to find out the Root cause for
failure.


At present My TV is in DEAD
condition, I request your intervention in this matter and direct concerned to
resolve the issue without impact, so that Loyal customer can stay Loyal to
LG Forever.


Expecting your reply at the
earliest.


Regards,


Vadiraj.P.K


Mobile :[protected]

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