[Resolved] LG - India — Poor customer care | |
I had been trying to call on the numbers for Customer Care in Patna but could not for last 3-5 days as every time it was busy and today daytime i posted my complaint through the LG website and it was like magic the LG person Mr. Dharmendra was at my doorstep after approximately 1 and a half hours and everything was done in one hour or so and my washing machine was working This type of response frankly i had never expected but it was very nice to see the promptness please keep it up and try to give more tel numbers as one number is not enough and it is busy whole day. my complaint number was[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 105 Comments | |
Comments
I BOUGHT A NEW LG MICROWAVE OVEN BUT ITS NOT WORKING RIGHT FROM THE MOMENT I BOUGHT IF I SWITCH ON MY WHOLE ELECTRICITY GETS SWITCHED OFF I HAVE COMPLAINED THE CUSTOMER CARE BUT THERE WAS NO REPLY FROM THEM... VERY VERY POOR SERVICE.. I WOULD NOT RECOMMEND ANY OF MY COLLIGUE TO BUY THIS LG PRODUCT...WASTED 7000BUCKS
Reply
Hi,
I need customer care number for fix the problem in LG Hexaport 21" color television, i have face a power supply problem in my television. I live at east delhi, dilshad colony.
Thanks,
Pradeep
Call [protected]
I need customer care number for fix the problem in LG Hexaport 21" color television, i have face a power supply problem in my television. I live at east delhi, dilshad colony.
Thanks,
Pradeep
Call [protected]
I bought 3 ites of LG, Fridge, Computer Monitor and CPU and I regret buying them
For the last one week I have been asking for service for the LG Fridge(bought 2 months ago)
After many calls some one came yesterday 16.02.2009 and was supposed to come back
and he has not.
After Sales Service of LG is ZERO
My cell phone is [protected]
For the last one week I have been asking for service for the LG Fridge(bought 2 months ago)
After many calls some one came yesterday 16.02.2009 and was supposed to come back
and he has not.
After Sales Service of LG is ZERO
My cell phone is [protected]
I have purchased Single Door Refrigerator from your Distributor “National” situated at Grant Road, Mumbai – 400 007 on 31.03.2008. I am getting problem of cooling from day 1, your Engineer visited my home more then 4 to 5 times. After his visit refrigerator works only for 10 to 15 days. After discussing the problems with your Engineer he told me that LG having lots of complaint about the cooling. This shows the company manufacturing Inferior Quality of Products, I'll recommend the others not to buy any product of LG. B'coz of my experience.
IF YOU WANT TO THROW YOUR MONEY IN TO WATER there is a best way JUST BUY LG AIR-CONDITIONER. I found that LG Customer Care is the third class company in the world.
I purchased LG 1.5 ton split ac on 14-3-09, It was install ed after 3 days. from the next day i found cooling problem in it. I made compalint on 1-4-09, but LG Service officials(mr. Prashant, Mr. Vaibhav-[protected]) never given me the service till 10-15 days. Inbetween their service person come with motors for indoor unit but after trying 2 times he never able to start the unit. It means LG Company is using second hand parts to service under warranty products, its a great SHAME. I ALSO FOUND THAT LG SERVICE OFFICIALS NEVER KEEP THEIR WORDS, SO I WILL SUGGEST EVERYONE TO NEVER TRUST ON LG COMPANY AND ITS PERSONS. I FULLY FOUND CHEATED IN THIS CASE. (complaint Nos. 1) W9C40202492, 2) W9C[protected]If you are not able give service then pl. CLOSE YOUR COMPANY. Our money is very valuable for us.
satish Bute - [protected]
I purchased LG 1.5 ton split ac on 14-3-09, It was install ed after 3 days. from the next day i found cooling problem in it. I made compalint on 1-4-09, but LG Service officials(mr. Prashant, Mr. Vaibhav-[protected]) never given me the service till 10-15 days. Inbetween their service person come with motors for indoor unit but after trying 2 times he never able to start the unit. It means LG Company is using second hand parts to service under warranty products, its a great SHAME. I ALSO FOUND THAT LG SERVICE OFFICIALS NEVER KEEP THEIR WORDS, SO I WILL SUGGEST EVERYONE TO NEVER TRUST ON LG COMPANY AND ITS PERSONS. I FULLY FOUND CHEATED IN THIS CASE. (complaint Nos. 1) W9C40202492, 2) W9C[protected]If you are not able give service then pl. CLOSE YOUR COMPANY. Our money is very valuable for us.
satish Bute - [protected]
I purchased two XD63 deck/players from LG and on opening up the boxes observed in one of the box remote, battery, wire set were missing and one speaker of one set is not working.
The sets were lifted from Lajpat Nagar, Jeevandas Refrigeration and these items were missing and complaint has been lodged on 21st and 22nd with the Agency known as Advance Solutions, 455, Patpargnj Industrial Area, Delhi 92.
One Mr. Vikas says he will give the missing products only at cost after 4 days from today. I told him to give this in writing but he says for the mistake of dealer he is not bothered and they should pay.
Till just now I have been not only investing time, money on getting service from LG India and product for which I hve full paid to them, but I would request Mr. Ajay Raina of LG India, Greater Noida to desist keeping such agencies who are unable to properly behave with cutomer who has paid the money to them
For information of LG India, this complainant is M B Chaudhry [protected] who does work of investigations for lost consignments tracing from transporters for Cholamandlam MS General Insurance Co. Ltd. and earlier was doing the same for New India General Insurance Company Limited.
The customer cre service provider Mr. Raja and then his senior Mr. Vikas Bhatnagar which he called himself from mobile number [protected] even had guts to say even if you know Suresh Raina he is not bothered and whoever this Mr. Ajay Raina is we will not give you any replacement and will also not repair the non working peice.
WOW IS THIS LG INDIA, OR HERE IN THE COUNTRY LOOT THE INDIANS
M B Chaudhry
[protected]
The sets were lifted from Lajpat Nagar, Jeevandas Refrigeration and these items were missing and complaint has been lodged on 21st and 22nd with the Agency known as Advance Solutions, 455, Patpargnj Industrial Area, Delhi 92.
One Mr. Vikas says he will give the missing products only at cost after 4 days from today. I told him to give this in writing but he says for the mistake of dealer he is not bothered and they should pay.
Till just now I have been not only investing time, money on getting service from LG India and product for which I hve full paid to them, but I would request Mr. Ajay Raina of LG India, Greater Noida to desist keeping such agencies who are unable to properly behave with cutomer who has paid the money to them
For information of LG India, this complainant is M B Chaudhry [protected] who does work of investigations for lost consignments tracing from transporters for Cholamandlam MS General Insurance Co. Ltd. and earlier was doing the same for New India General Insurance Company Limited.
The customer cre service provider Mr. Raja and then his senior Mr. Vikas Bhatnagar which he called himself from mobile number [protected] even had guts to say even if you know Suresh Raina he is not bothered and whoever this Mr. Ajay Raina is we will not give you any replacement and will also not repair the non working peice.
WOW IS THIS LG INDIA, OR HERE IN THE COUNTRY LOOT THE INDIANS
M B Chaudhry
[protected]
LG Electronic split A/C — false advertising and AMC services
I took an AMC from LG in early march. In April, my a/c had run out of gas. LG took Rs.2200 (approx) from me. On their site they promise service within 48 hours and promptly. I made my complaint on the 12th of April. I was told the service engineers would do the needful on the 13th. Since that time endless phone-calls, complaints, e-mails- and I have yet to see the so called "prompt" service take place. The call centre does the standard apology and guarantees an engineer will appear on that day. As a result I have taken time off work to be present when the engineer arrives. No such engineer has appeared and I have lost out on clients and work as a result of such incompetence. That a company by virtue of its size is entitled to treat its customers with scant disregard is appalling. There is no empath, understanding of care by this organisation. They have taken my money- and they wanted me to take it for all five a/cs)- thank goodness I didn't fall fool to that. I am seeking damages for emotional harassment, loss of work time and clients and misrepresentation as well as fraud by the organisation.Naina Kapur
i am complaining for my split ac service because there is no cooling. From 1 week i am complaining on call centre but only false assurences are given. Very poor service of LG. cAN ANY BODY HELP ME
I HAD CALLED CALL CENTRE 3 TIMES.
kINDLY CONTACT ME - [protected]
I HAD CALLED CALL CENTRE 3 TIMES.
kINDLY CONTACT ME - [protected]
I had purchased a LG fridge model GL-245TMG4 9 (SERIAL NO. 808NLNC 009863SINOX, Batch 1 on 8th FEB 2009 from Sahu Agencies Pvt Ltd, Gomtinagar. After 2/3 weeks it has giving trouble like not cooling. We had complained to the customer care and they had given complaint regn no. as N9C42209415 and after two days two technician visited our house and checked the fridge and said that some part of defrost is not working and they had replaced same and assured us that now the fridge will not give any trouble.
But again after few days the fridge has given the same problem . we had again complained to the customer care and they had given the complaint regn no. N9C50108047. Another day a technican from LG visted our house and he had also changed some parts and assured that now the problem will not occur.
Now after two days the fridge has started giving the trouble. Yesterday again we had registered the complaint no. N9C50514465. we hope the technician will come within 24 hours as mentioned by the customer care and we are waiting for that.
Now we are feeling that we had taken a wrong decision to purchase the fridge of LG company. After purchasing the fridge on 8 FEB 2009 we are experiencing the trouble as mentioned above. During the period all the foods, vegetable etc are rotten due to the problem and now we are facing lot of problem in this summer season for keeping the milk and all other foods. We think that your technicians are not good enough to know the reason for the defect of the fridge. Kindly tell us what we can do. The only mistake in our part is we select the fridge of your brand. During the last twenty years we had used the Kelvinator fridge and it has not given any trouble for a single day for these years. Due to the oldness of the fridge we have decided to change the same and therefore we have purchased the LG one.
Kindly do the need ful.
Joseph Antony
1/344 Viram Khand
Gomtinagar, Lucknow
But again after few days the fridge has given the same problem . we had again complained to the customer care and they had given the complaint regn no. N9C50108047. Another day a technican from LG visted our house and he had also changed some parts and assured that now the problem will not occur.
Now after two days the fridge has started giving the trouble. Yesterday again we had registered the complaint no. N9C50514465. we hope the technician will come within 24 hours as mentioned by the customer care and we are waiting for that.
Now we are feeling that we had taken a wrong decision to purchase the fridge of LG company. After purchasing the fridge on 8 FEB 2009 we are experiencing the trouble as mentioned above. During the period all the foods, vegetable etc are rotten due to the problem and now we are facing lot of problem in this summer season for keeping the milk and all other foods. We think that your technicians are not good enough to know the reason for the defect of the fridge. Kindly tell us what we can do. The only mistake in our part is we select the fridge of your brand. During the last twenty years we had used the Kelvinator fridge and it has not given any trouble for a single day for these years. Due to the oldness of the fridge we have decided to change the same and therefore we have purchased the LG one.
Kindly do the need ful.
Joseph Antony
1/344 Viram Khand
Gomtinagar, Lucknow
i have really bad experience with LG, i have bought flat screen LCD and i was LG to make it wall mount but till this date they have not done any thing.their service man is simply taking money not doing their work so i request you to please do not buy LG product as ypu will be pissed off because of service.
Please don't buy LG products or you will regret!!! I am having a horid experience for past month or so. I have bought a 42" plasma tv and a one ton ac. Both had problems and the customer care and the service center people are dilly dalling. Today I called up for my ac and the service guys tell me for the forth time that it will take 2 more days; (now its been more then 15 days!).
I have lodged complaint regarding refrigerator on thursday afternoon dated 28/05/09 Complaint no-N9C52809349, We have get baseless assurance from your toll free men & Kolkata service Centre to attend complaint within 3/4 hrs. Till today service man does not attend, so I have no other option to lodge my complain through mail.
I am feeling very disappointed as far as LG company concern. Please depute your person immediately.
I am feeling very disappointed as far as LG company concern. Please depute your person immediately.
I had some problem in our LG Referigerator 190Ltr I made complaint at LG customer care first the some engineers came (22/05/2009) (Complaint No. N9c[protected] in my house cheked and found O.K. but problem was there, second complaint made by me then engineers come and given obbservation compresure will replace then third engineer comes and toled for gas recharge and rechrged it but problem was as it is. Then complaint made engineer found thermostrait not working now what they will do I don't know.
Note: your engineer want handle it private charge basis. we have pay already 700/-
If you have any system in your organisation towards customer satisfaction. Please support me on [protected]
Note: your engineer want handle it private charge basis. we have pay already 700/-
If you have any system in your organisation towards customer satisfaction. Please support me on [protected]
i have purchased a vaccum cleaner from your dealer sursangam, Talegaon Dabhade, Pune 410506 and now found the flexible pipe who obsorbe the dust is broaken. the service centre always promissing me to attending me the complaints from last 2 months. the model is 3.5 kg light weight. we also in servicing agencies and very prompt to provide the servcies to all of my customers.
the experience about service is very bad and request for early attention to the complaint. the recent complaint no is w9c60201828.
pawar
royal solar system,
authorised dealer for racold solar.
the experience about service is very bad and request for early attention to the complaint. the recent complaint no is w9c60201828.
pawar
royal solar system,
authorised dealer for racold solar.
very true... veryyyy poor response...i m at dehradun..same happened with me also...but at least ur work was done ...mine is still waiting ...i mailed but no response...i ph but no action...local dealer is very careless...my machine is under amc period...still they respond like that...lg aftersales services r very2 poor...i wont suggest it anyone..my complaint no..n9c61605785
Dear Sirs,
I am a LG product consumer for years and have several LG products at my different premises in Moradabad.
On 18th March, 2009 I made a complaint of 2 Ton- LG A/c (504N[protected] to LG service center and received complaint no. N9C31808288. Some body from service center visited to check up the problem, checked everything and advised that the compressor is not working and they will be coming back with a new compressor.
Few days later when nobody turned up I contacted the dealer M/s.R.K.Distributors, (Mr.Prashant -[protected])who advised me to contact to LG Moradabad service center incharge Mr.Navneet Chauhan ([protected]). I made several calls on alternate days and everytime I was informed that the compressor has arrived and some engineer will soon come to replace the same. After next few days he did not pick the phone and other person from the center picked up his number with same excuses.
After another week I again contacted R.K.distributor who asked me to report the same to Mr.Uniyal ([protected]) who assured me to make a serious action and diverted the call to Mr.Lokesh ([protected]) who assured me that we have the compressor in stock now and will be replaced shortly .
After getting harassed I called up LG customer care on May 24th and explained all this problem and asked for status of above complaint, who in turn filed a new complaint no.N9C52401098. With this complaint number I have again called up 50 times to all above peoples but no result as yet ??? It is almost 3 months and I have faced lot of problem in this summer season, as the A/C is installed in my mail sitting lobby.
I never expect such service from a company like LG who promises Life’s Good but wheras the Life’s Hell with such peoples. I have my mobile bill in which calls to all above numbers can be seen over 100 times Now I am forced to go to consumer court and report this to Media as well.
Thanks
Best regards,
Rajnish Agarwal
87/88 Avas Vikas
Civil Lines, Moradabad
[protected]
I am a LG product consumer for years and have several LG products at my different premises in Moradabad.
On 18th March, 2009 I made a complaint of 2 Ton- LG A/c (504N[protected] to LG service center and received complaint no. N9C31808288. Some body from service center visited to check up the problem, checked everything and advised that the compressor is not working and they will be coming back with a new compressor.
Few days later when nobody turned up I contacted the dealer M/s.R.K.Distributors, (Mr.Prashant -[protected])who advised me to contact to LG Moradabad service center incharge Mr.Navneet Chauhan ([protected]). I made several calls on alternate days and everytime I was informed that the compressor has arrived and some engineer will soon come to replace the same. After next few days he did not pick the phone and other person from the center picked up his number with same excuses.
After another week I again contacted R.K.distributor who asked me to report the same to Mr.Uniyal ([protected]) who assured me to make a serious action and diverted the call to Mr.Lokesh ([protected]) who assured me that we have the compressor in stock now and will be replaced shortly .
After getting harassed I called up LG customer care on May 24th and explained all this problem and asked for status of above complaint, who in turn filed a new complaint no.N9C52401098. With this complaint number I have again called up 50 times to all above peoples but no result as yet ??? It is almost 3 months and I have faced lot of problem in this summer season, as the A/C is installed in my mail sitting lobby.
I never expect such service from a company like LG who promises Life’s Good but wheras the Life’s Hell with such peoples. I have my mobile bill in which calls to all above numbers can be seen over 100 times Now I am forced to go to consumer court and report this to Media as well.
Thanks
Best regards,
Rajnish Agarwal
87/88 Avas Vikas
Civil Lines, Moradabad
[protected]
Dear Sebastin
Thanks for yr mail.
However pls see that still no body has responded except a call from Noida last week. Moradabad service center peoples are so insane that they do not care for any complaints and several calls. Everytime they have a excuse for last 3 months that LG Moradabad do not have a 2 ton compressor.
As summers are getting over and complaint has not been attended by LG, this is a violation of consumer warranty and LG should pay a penalty for this definitely. Better I should now stop complaining and take shelter of Law.
Thanks
Best regards,
Rajnish agarwal
FrFrom: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Friday, June 19, 2009 2:43 PM
To: [protected]@omsonsindia.com
Subject: RE: AC -Complaint issue
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better, please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]
om: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Thanks for yr mail.
However pls see that still no body has responded except a call from Noida last week. Moradabad service center peoples are so insane that they do not care for any complaints and several calls. Everytime they have a excuse for last 3 months that LG Moradabad do not have a 2 ton compressor.
As summers are getting over and complaint has not been attended by LG, this is a violation of consumer warranty and LG should pay a penalty for this definitely. Better I should now stop complaining and take shelter of Law.
Thanks
Best regards,
Rajnish agarwal
FrFrom: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Friday, June 19, 2009 2:43 PM
To: [protected]@omsonsindia.com
Subject: RE: AC -Complaint issue
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better, please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]
om: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Dear Sirs,
I am a LG product consumer for years and have several LG products at my different premises in Moradabad.
On 18th March, 2009 I made a complaint of 2 Ton- LG A/c (504N[protected] to LG service center and received complaint no. N9C31808288. Some body from service center visited to check up the problem, checked everything and advised that the compressor is not working and they will be coming back with a new compressor.
Few days later when nobody turned up I contacted the dealer M/s.R.K.Distributors, (Mr.Prashant -[protected])who advised me to contact to LG Moradabad service center incharge Mr.Navneet Chauhan ([protected]). I made several calls on alternate days and everytime I was informed that the compressor has arrived and some engineer will soon come to replace the same. After next few days he did not pick the phone and other person from the center picked up his number with same excuses.
After another week I again contacted R.K.distributor who asked me to report the same to Mr.Uniyal ([protected]) who assured me to make a serious action and diverted the call to Mr.Lokesh ([protected]) who assured me that we have the compressor in stock now and will be replaced shortly .
After getting harassed I called up LG customer care on May 24th and explained all this problem and asked for status of above complaint, who in turn filed a new complaint no.N9C52401098. With this complaint number I have again called up 50 times to all above peoples but no result as yet ??? It is almost 3 months and I have faced lot of problem in this summer season, as the A/C is installed in my mail sitting lobby.
I never expect such service from a company like LG who promises Life’s Good but wheras the Life’s Hell with such peoples. I have my mobile bill in which calls to all above numbers can be seen over 100 times Now I am forced to go to consumer court and report this to Media as well.
Thanks
Best regards,
Rajnish Agarwal
87/88 Avas Vikas
Civil Lines, Moradabad
[protected]
I am a LG product consumer for years and have several LG products at my different premises in Moradabad.
On 18th March, 2009 I made a complaint of 2 Ton- LG A/c (504N[protected] to LG service center and received complaint no. N9C31808288. Some body from service center visited to check up the problem, checked everything and advised that the compressor is not working and they will be coming back with a new compressor.
Few days later when nobody turned up I contacted the dealer M/s.R.K.Distributors, (Mr.Prashant -[protected])who advised me to contact to LG Moradabad service center incharge Mr.Navneet Chauhan ([protected]). I made several calls on alternate days and everytime I was informed that the compressor has arrived and some engineer will soon come to replace the same. After next few days he did not pick the phone and other person from the center picked up his number with same excuses.
After another week I again contacted R.K.distributor who asked me to report the same to Mr.Uniyal ([protected]) who assured me to make a serious action and diverted the call to Mr.Lokesh ([protected]) who assured me that we have the compressor in stock now and will be replaced shortly .
After getting harassed I called up LG customer care on May 24th and explained all this problem and asked for status of above complaint, who in turn filed a new complaint no.N9C52401098. With this complaint number I have again called up 50 times to all above peoples but no result as yet ??? It is almost 3 months and I have faced lot of problem in this summer season, as the A/C is installed in my mail sitting lobby.
I never expect such service from a company like LG who promises Life’s Good but wheras the Life’s Hell with such peoples. I have my mobile bill in which calls to all above numbers can be seen over 100 times Now I am forced to go to consumer court and report this to Media as well.
Thanks
Best regards,
Rajnish Agarwal
87/88 Avas Vikas
Civil Lines, Moradabad
[protected]
I have bought split AC model no 5FG2VTY1 on 31 may 09 from M/s Razzle Dazzle, New Delhi..
From Day one AC is not giving Cooling.
Many complaints lodged and Follow ups made but the response was very much poor and delayed.
The engineer visited aftr 6 days and did some repairing in the unit, but NO Improvement.
I am not ready to live with defective unit, which is not giving cooling even after repairing.
I have requested for replacement of this unit with other model.
Pls arrange to get this Unit replaced with New and tested unit of 5NW3 model of 1.5 ton split AC.
Matter is already delayed by LG for more than a month, now I am loosing patience.
Your early action and confirmation is needed.
Complaint details:
First complaint N9C60505580 was lodged on 5th June.
Recent complaint ( N9C[protected]was lodged on 27th of June.
Sanjay Dubey
[protected]
From Day one AC is not giving Cooling.
Many complaints lodged and Follow ups made but the response was very much poor and delayed.
The engineer visited aftr 6 days and did some repairing in the unit, but NO Improvement.
I am not ready to live with defective unit, which is not giving cooling even after repairing.
I have requested for replacement of this unit with other model.
Pls arrange to get this Unit replaced with New and tested unit of 5NW3 model of 1.5 ton split AC.
Matter is already delayed by LG for more than a month, now I am loosing patience.
Your early action and confirmation is needed.
Complaint details:
First complaint N9C60505580 was lodged on 5th June.
Recent complaint ( N9C[protected]was lodged on 27th of June.
Sanjay Dubey
[protected]
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