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[Resolved]  LG / Km900 Arena — defective lg km 900 arena handset

Dear Sir,

Greetings of the day.

At the onset let me inform you that i am a old patron of LG products and a proud owner of LG products worth not less than 2 lakhs[including 3ACs, two Lcd TVs ,ONE refrigerator and 03 mobile phones].

However i am very sorry to inform you that recently your product quality and customer service has depreciated badly.

I had purchased a LG KM900 Arena mobile on 11Jun10 from Ezone Mumbai [Invoice no: 027 dated 11Jun10].Within 2days of purchase of the handset i came to know that it has quiet a number of faults and the handset is defective.A few major faults are-

1. Phone hangs very often and badly and does not restart unless battery is removed.

2. Poor signal strength due to which the phone is offline most of the time [it was not so with nokia E50 i was using prior to this]

3.Poor battery life

4.Despite having inbuilt google maps i could not download google maps.

5.GPS not working

6.Screen flickers most of the time

7. Pictures get imprinted on the screen for a long time

8. Not able to hear music over the bluetooth headphone

9. DivX and Xvid videos do not play most of the time

10. Middle part of the touchscreen many a times is totally not responsive whereas on many occasions it works very well

11.Geotagging for photos not working

12.Pushmail not working

13. And many other small problems...................

On noticing these defects I immediately took the handset to Ezone where they advised me to get a DOS for the same.

I took the handset to your service center [Paras Telecom at fort ,Mumbai .Center code IN020675MUB00016]
Receipt no: R[protected] dated 29Jun10.
The technician there upgraded the phone software to latest but found that there was no improvement and hence kept the handset at the service center for further repair.Although the people at service center were cooperative and understood that the product is defective but despite my insistence no DOS was issued to me [I do not know why LG is so reluctant in accepting that the product is defective]
It is 09 July10 today and still the phone is under repair.They say they have sent the phone to a higher service center and possibly the phone PCB may have to be changed.

Kindly tell me as to why there is so much effort being made to hand over a faulty product to me instead of immediately replacing it .Its a brand new product and i have not used it at all.

I am in no way going to accept this faulty product under any circumstances. I should be given replacement with a new better product other than LG Arena in which all the functions are working well because i am in no mood to waste time on visiting your service centers again.

It hurts to find that i have to take so much pain for getting a faulty product replaced from a renowned company like LG.

Kindly get the product replaced immediately by a better and efficient handset.

Thanking you.

Yours Sincerely
Bhavesh Talera
Phone no: [protected]
Complaint marked as Resolved 2017-09-11 14:20:14
Complaint comments  6 CommentsShare0Tweet0


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LG Mobile — not able to call

I have LG mobile its showing network but i am not able to make any call however i am able to receive call only 5 sec after its getting cut automatically. please help me if possible .
i faced a similar complaint with lg arena which the store changed without any difficulty.

LG Mobile — Defective on many occasions

Dear Sir, Sadly to say, though my complaint is on behalf of my sister's mobile that she has taken a good liking to your mobile system, it's really failing to under go the system she has.
One the phone swithes off when she is on the talking end to a customer.
Second the phone itself gets swithed off and again she has to dial the person on the other line to make ends meet.
Third, I don't understand as to why why are you giving her all this trouble to get her phone off the ground.
Fourth, Please could it be possible to take this phone to the consumer affairs depm in Australia and tell the consumers not to even go close to buying an LG mobile even if the price is cheap.
You'll here in Bangalore are not giving her a proper service to the appliance, than please issue her another phone that does not die when she is on the phone talking to the opp party. I have to call her plenty of times , and I'm relly feeling the pain to go through all this trouble.Please can you give her a neat phone and not a sliding phone where by the lights and the call die on the person.I'm sorry to say Life is not good with LG. Allwyn sending this message on behalf of my sister Rosemarie Pinto. Her mob as well as mine shall be given [protected] & [protected].Please , Please.
Dear Customer

We are not able to reach you at the given number. We request you to call us at - [protected] to get the query resolved.

LG Service Team

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