[Resolved]  LG / Microwave Oven — Manufacturing Defect - Recurrent Problems

Hi,

We have been experiencing WORST LG service for our LG Microwave Oven (Model # 7645 BS : Still
under Warranty) for last 5 months.

In last 5 months, we have made 5-6 complaints of non-proper functioning of M/W. 3 times Technician
came to our house to check it with no output.

First time it got repaired in 3rd week of Sep 2008 in LG Service Center (Took LG 4 weeks for
repairing) at KH Road, Bangalore. Technician, Parmesh (Mob: [protected]), claimed that he had
checked the M/W thoroughly, M/W was working fine and life-long there won't be any further problem.
LG didn't send M/W back to us, we went to LG Service Center and picked up M/W. We asked Parmesh
to test it before us in service center, but he refused saying that it's fine.
When we checked M/W after receiving, we got even electric sparking in the M/W and house power
went-off, thanks to LG !!!

Again it went to LG Service Center in End of Sep 2008 at KH Road, Bangalore. This time we informed
LG Branch Manager, Rajesh (Mob: [protected]), also about the problem. It took 2 weeks for repairing.
Technician, Parmesh (Mob: [protected]), again claimed that he had checked the M/W thoroughly and
tested it for 3-4 days, M/W was working fine and life-long there won't be any further problem.
This time after receiving M/W, when we checked it before LG Delivery person: Sudhakar (Mob:
[protected]), we got the same electric sparking in the M/W and house power went-off.

At this point, we sent our M/W back to LG along with Delivery person. Called Rajesh & Parmesh and
asked them to keep M/W with them and warned to go to Consumer Forum against LG.
Rajesh called us back saying that there is some problem in the way we have been using M/W. Even he
told that power voltage is the problem in our house.
He said that he would send new M/W piece with Parmesh and check how we are using it.

As one year Warranty will get over on 11th Nov 2008, LG is just delaying the process of repairing or
providing us new M/W. Two days are over but still there is no information from LG regarding it. When
we called them, they said they will come and check the power voltage in our house. Even they are not
coming for that also. It's sheer waste of time and clear that LG is just interested in passing off the
Warranty period.

We have been going through the mental, physical and financial dis-satisfaction and losses for last 5
months because of the LG WORST service. Even informing LG Customer Services Dept Head Office at
Noida and calling LG Branch Manager at Bangalore, did not improve the situation and no satisfactory
action was taken from LG.

Hence Finally we are left with no choice BUT to make a Consumer Complaint in this forum thinking
that some serious actions would be taken by Consumer Forum against LG about this.

We hope that Consumer Forum will take appropriate action taking Consumer Satisfaction into mind.

Expecting positive and faster response from Consumer Forum.

Regards,
Anuj Bansal
Mob: +[protected]