[Resolved] LG Refrigerator — Defective model

[Resolved] LG Refrigerator — Defective model

D Debabrata Adhya from Bengaluru, Karnataka

My LG refrigerator is not working for last one month. I lodged a complain with LG service centre. Their representative came home to check the problem and told that it is not repairable. They charged me Rs.225 only for attending the complain and took photocopy of my purchase bill. According to them, it has been reported head office and they will send refund (less the depreciation cost). Till date I have not been informed any progress on that. Every time I call they just say it is in process. I called at the following numbers so far with no result: [protected], [protected] and[protected]. My refrigerator model no. is: GL-19TMTSFF JOB NO. AHJ8C52200029 Please help me to get the refund/ replacement. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

sarmistha das

from Delhi, Delhi

Last 4years back we bought the Refrigerator. It was working properly but last 2 month it is showing problem like all the vegetables will convert to ICE. Even if you keep the temperature as minimum then also the same problem. As i am staying in Bangalore and we bought the product from DEVI INTERPRISE FROM JAYANAGAR. We called up Devi Int. for repair and 2 guys came and did some parts (he changed the timer for auto defrost) replacement. He put it some ordinary timer. No seal was there. He gave the commitment that it'll go more then 2 years. In one year if anything is going wrong then he'll do the full replacement. "He told LG now a day not making any auto defrost timer and they are using local timer".

We don't have any other option so we relied on that guy and changed the Timer. He charged something Rs:-950/- for timer and Rs:-250/- as the visiting charge.

After he changed the timer our Refrigerator is not cooling.
even though LG is a re-nound company and on that Refrigerator 5 years warranty was there but there is not proper dealer from LG company they hire use to local guys. Whom we can't trust.

Dr. Saurabh Kulshrestha

from Chandigarh, Chandigarh

Cost of original timer of LG company.