[Resolved]  LG Refrigerator — CHANGE OF LG REFRIGERATOR (UNDER WARRANTY)

Address:

Nashik, Maharashtra

Hi,
It gives me immense displeasure to lodge this complaint. I, MAJOR JITENDRA CHATURVEDI, had purchased a new fridge ( LG Refrigerator Model No- GL285FEG5/2011) in DEC 2011. Since January 2012, I am Continuously Complaining for very less cooling due to which food and other products getting spoiled. After numerous Complaints the SO CALLED SERVICE CENTRE o[censored]rs was kind enough to send the technician. He checked and told to close the fridge overnight and start in the morning. Next Morning when we restarted the fridge, the problem remained the same. I told Service Centre that if there is a Problem in the set, you please change it. But there approach to the problem seems as if they want that the warranty period should get expired so that they can charge heavily thereafter.
During month of Oct 2012, when I told Service centre that u please look into the issue else I have to report to ur higher ups, to which they replied that they will give on last chance and still the problem persist, they will replace the fridge.
Yesterday, i.e. 05 Nov 2012, one of the technician came to visit. Being in army, it took me five min to reach the Security gate to get him but by that time he left and when I Spoke to hi on mobile to come back as I m waiting at the gate... his reply was very roud ( stating that can't u understand hindi, I will not come now).
I will request you to kindly change the fridge or get my problem solved. the warranty is getting over in DEC 2012.
regards
MAJOR JITENDRA CHATURVEDI