[Resolved]  LG Refrigerator — Non Replacement of Refrigerator

Address:

Delhi

I bought LG FF FRIDGE GL-368YTQG5 on 27/10/2010 from Sargam Electronics LG Shoppe, Ashok Vihar vide Invoice No. SAV-2376. The fridge was installed on 28/10/2010 by firm's representative with a broken leg and a crack inside the base. A complaint was lodged by the firm’s representative for replacement and complaint no. C10A2922393 was given to us. We were told that the fridge will be replaced within 2-3 days i.e. by 31/10/10. We again contacted customer care desk and were told that it will be replaced within 2 weeks. Again I got a call from Customer care desk telling me that the fridge will be delivered positively by 17/11/10. But that fridge did not arrive. Again contacting on 19/11/10, we were told to wait till 10th December 2010 and the fridge will be delivered after that because they are busy in auditing. But still the refrigerator has not been replaced and no body is willing to say anything. We have enquired more than 15 times from LG customer care and Sargam Electronics, but no precise date is being committed to us for replacement. Everytime we ask the customer care unit, we got a reply that the complaint is pending. After talking to the higher level (Mr. Vinay) on 18/12/10, a feedback was promised, but no one rang us back. We also tried to contact ASM/LG/Ashok Vihar on his mobile ([protected]) given to us by Customer care people on 19/12/10, but no one is picking the phone.
On 20/11/10, I got a call from LG customer care representative stating that the bill amount would be refunded instead of fridge replacement. No specific reason was assigned by her. But this is not acceptable, as I bought the fridge during your festive season offer, when the price is lower. And more importantly, I gave my old working Videocon 210 Lts refrigerator to Sargam Electronic on throw away price of Rs 1000/- only.

It is really shocking that a company like LG is behaving in this fashion and taking of its customers. It is really unfortunate that even 50 days after buying the defective product and our repeated chasing, the complaint has not been redressed. I think you must change the name of this cell to Customer Condemnation unit instead of Customer Care unit.

I request you to kindly take up with the concerned authorities and send the replacement immediately.

Rajiv Mahajan
D-III/2, RITES Flats
Ashok Vihar, Phase-III
New Delhi-110052
Mob : [protected] ;[protected]