[Resolved]  LG Refrigerator — NOT WORKING PROPERLY

refrigerator not working properly

LG — NOT WORKING PROPERLY

I HAD PURCHSED LG MOBILE IN OCT 08THROUGH DEBIT CARD.BUT NOW ITS NOT FUCTIONING PROPERLY.THE BILL COPY IS MISPLACED .CAN I GET THE DUPLICATE COPY????????

Last year (Oct’08) I had bought LG Refrigerator (250 Ltrs) at Vivek & Co, T Nagar, Chennai. Six months back my refrigerator had a problem (No cooling effect), I called LG customer service immediately technician came and repaired the fridge and it was working fine.

Last month (15 days back) my refrigerator had a similar problem (No cooling effect) again I called LG cust care, but no one turned up we got a call from a technician and he asked the problem over phone and he instructed to remove all the stuff out side and he told us to rotate the control knob to number 3 position and keep the fridge open for half a day, we’ve done the same cooling was ok.

Again last week 25th Sep’09 cooling was not there again I called cust care on 26th Sep’09 and I explained the whole problem we had faced, this time they registered the complaint (ID S9C[protected] same day technician came and checked the fridge and told us gas level is low I’ll send a person to fill the gas. On 28th Sep’09 one technician came and opened the fridge back side and checked the gas level, then he checked the freezer and told there is problem with cooling coil it’s not working. He told us some one from LG service will come tomorrow and take your fridge and repair cooling coil and we’ll fill the gas, we’ll take two days time to rectify the problem. 29th Sep’09 again I called Cust care and quoted the ID no. the person responded told me our technician will call with in 2-3 hrs but NO one has called (or) came to take the fridge.

My concern is…
Why the technician is not identified the problem at the first instance.
Why two different technicians telling us two different problems.
Why I should do follow up with cust care so many times to attend this problem.
And till date NO one came to house, fridge is lying as its where condition for the past 15 days.

Note:
Before I bought LG fridge I had Godrej fridge and I was using since 1998, but I never had this kind of pathetic/unsatisfactory service issue which I am facing with LG. Now I regret why I bought LG fridge.

Thanks & Regards,
S. Sundaresan.
RIM :[protected].

lg/lg refrigerators — refrigerator not working properly

LG refrigerator, 320 litre Frost free, lotus red bought on[protected] from Kohinoor Tele Video( A unit Of Ganesh Tele Video), Thane. Only the freezer is working but a lot of frost accumulating in the freezer. No cooling in the lower part where food is kept. Fault recurring even after repair. Request made for replacement, but no response from Company/Dealer, and no replacement made till date. Customer is made to suffer even after paying the full price of the product. Immediate action needed.

LG Refrigerator. — Not responding

Hi,

purchase a LG fridge.after three months the door of the fridge broke down & flat on the floor,due to that my mother got injured & door had a big dent on the front panel.once they visited and take a photo copy of bill and said that either they replace the door or replcae the whole refrigerator but after two months they closed the complaints by mentioning the reason "address not found" ..

Please suggest.

Thanks,
Gaurav Jain
[protected]

L.G. Refrigerator — NOT WORKING PROPERLY

SIR, I HAVE A COMPLAINT ON DATE 08/05/2011 IN THE SERVICE CENTER ON TOLL FREE NO. .IN THE NEXT DAY A PERSON NAMED PARMINDER SINGHWAS CAME MY HOME AND HE WAS SERVICED THE PRODUCT AND GET 220/- RS .FOR SERVICE CHARGE . BUT THE REFRIGARATOR WILL NOT WORKING IN THE NEXT DAY . THEN I CALL TO MR. PARMINDER SINGH THEY SAID ANOTHER PERSON CAME , MR. VIJAY COME TO MY HOME AND HE WAS CHANGED THE GAS OF THE REFRIGARATOR AND SOME WIRES CUT ON THE BACK SIDE OF REFRIGARATOR . ON THE DAY OF WEDNESDAY EVENING ON 6 P.M . BUT HE HAVE GIVE US ANY SATISFIED RESULT, TILL THE DATE 13/05/2011 NO BODY COME FOR SOLUTION . I HAVE MORE OR MORE COMPLAINTS TO THE SERVICE CENTER BUT THEY ARE NO RESPONSE US .PLEASE TAKE A ACTION ON MY COMPLAINT. THANKS

LG Refrigerator — Repaired not Properly

i called lg costomer care & enginer com on 30Aug 2011 & after 2 days the problem is repeat 2sep2011 continusly call cc & enginer but both are not taking any action plz lg cc is very bad i reQuest u plz solve my problem asap
vikas
[protected]

LG — Freeze is not properly work

Your freeze is not properly work i submitted complaint by internet and then engineer comes and after checking he told me you will pay 500 rupee for service charge and transport home to service centre i`m agree with all conditions but he will not come.that is your service LG !!!!!!!!! same on your service.......... i`ll never purchase any product of LG.

actulay at starting i am not interested but service providing by this company is not good

not good

LG — refrigerator not working properly

refrigerator not working properly

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team