[Resolved]  LG Refrigerator — No response to provide spare

Address:

Vadodara, Gujarat

Dear Sir,

Details are given date wise.
08.07.11
mailed message to [protected]@lge.com: I had purchased 350 lts refrigerator model number GL 366DMQ few years back from RA Electronics Vadodara. After a year the handle of lower door got broken which I could got replaced through your service center. This problem became recurring .It is because of the fact that curved HDPE handle is having a joint in the center.That is a week point for its damage.

Few months back same problem occurred & also the bulb is not lighting .I personally went to your service center but with out any definite response to get the spares required.

Regarding same i contacted toll free number on 15.06.11. They SMS request ID RNA[protected]. After follow up the service person visited & informed that the bulb & handles are not available & could not tell the date when it will come.There was a call from your Mumbai office & the status was informed.
Got message to contact Vivek Mehta A'Bad. He did not respond & informed to Noida office
18.07.11
Dear Sweta,
It is 18th of July. Till date no one contacted.Please see that refrigerator is repaired.
Thanks,
V.K.Nigam
on 19th July they asked me to contact Mehta at Ahmedabad office. No response I sent SMS a service engineer came on 22nd & informed to inform the date when spares will reach from Noida office.I went on following by sending mails 21st, 22nd , 25th July & 8th & 10th August requesting to arrange for handle as Mr Kaushik of their local office informed that it has to come from Noida.
Broken handle has caused injury to my & wife hand.
I informed that please expedite otherwise I may report to consumer forum but same remained unreplied