LG Washin Machine — after sales issue

 
2 Reviews
India
 Praveen Nair
Hi There,
My name is Praveen Nair residing in Nerul ,Navi Mumbai ,Maharastra . I had Purchased your LG Trom Washing Machine worth Rs. 23,500/- on Febraury this Year From Vijay Sale Here in mumbai . The Washing Machine was Not working since 25th october for which i had called Vijay Sales (complaint Id - 0710_b270091 ) and also with Lg customer care service in mumbai (complaint Id - W7CA2701497). One your guys had come after Five Days to check the problem which had to be a very minor probelm of the door switch which he told will be replaced the folowing day tuesday .

The story doesnt end here . i have called your customer daily since then and have been gettin false promises of gettin the work done the same day of calling them..But Still NOTHIN HAS BEEN DONE YET.. on top your customer caqre executives in mumbai kept my call tranfering from one person to the other .. each being really stupid... the list goes like this:-

1> Agnes - she is the first one i called .. she claimed she will look into the matter personally but no return calls and no work done.

2> Heirat - She is the Floor manager in mumbai . I faced the same above problems with her..

3> Sohail & Gaurav - this guys were a pain as they could solve my issue and then they both put my phone on hold and eventually disconnect it... Very rude Behaviour

4> Sarita - her phone no given was +91 [protected] ... her promise of gettin back to me in 10 minutes of callin her has till nt taken place ...

after all this phone calls i feel so stupid buying this Lg product .. you guys have harrased me so much ..i have lots of product of LG at home but now scared and hope they dont get spoilt .. coz now i i have to say Lg SUCKS.. this is a festive season and i have not washed my clothes in last three weeks...


hope you guys understand and give your customers a bettere after sales .. as i still have not got my minor problem resolved ....

Thanks,

Praveen Nair ,
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Comments

I am facing an identical problem with my washing machine. Only the place happens to be Pune. It seems LG service is universally poor everywhere Avoid their products like the plague.

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    LG Washin Machine - after sales issue