Lic Of India — non receipt of claim

sir, my name is anuj kumar I have taken a policy of lic in 2009. my policy no is[protected] which was a joint policy due to the sudden demise of my wife in sep 2010 i send the all supported documents to pipariya branch of lic and many times i call to branch as well as zone office bhopal regarding this but there is no positive response from branch side so i have a request to to rectified this matter as soon as possible. thanking you anuj kumar