Lichfl — Non processing of ECS

I have a house loan from LIC HFL, Loan A/c No[protected]. I sent ECS form three months ago to the the company. But till date this has not been processed. I also sent cheques for Oct and Nov 2013 in the last week of august. The company deposited the cheques in the bank on 17 Oct 2013. There is no my mistake for late payment.Company asking for panalty and sent message regarding this.