Lodha Casa Bella — Callous Attitude of the Customer Care staff
I have booked a 2 BHK ultima flat in Casa Bella, a mass housing project of Lodha Builders at Dombivili. I have paid Rs. 5 lakh but even after a period of 8 months, I have received no correspondence regd the agreement/ registration process. The so called CUSTOMER CARE staff is very careless n they dont have courtesy. Either no one responds on the customer care number (which changes every now n then) or the investors like me get vague answers. Since last few days, I am persistently requesting the Customer Care staff to arrange for a site visit on either Saturday or Sunday so I could see the progress of the construction but to my utter surprise I have been told to come on weekdays. Now this is height of nonsense and callous attitude. A office going person wont get the time to visit the site on weekdays ! Numerous builders provide the opportunity to their investors to visit the site on weekends, which is convenient for the investors. But unfortunately, Lodha Builder is an exception. I suspect this is a deliberate attempt to harrass the investors of Casa Bella and/ or an attempt to keep the investors of Casa Bella away from knowing the exact construction progress. I even doubt if the investors of Casa Bella would get the possession of their flats as assured to them.
Above all, I allege that the Customer Care staff has no time for investors of Casa Bella as they r busy catering to the investors of Casa Bella GOLD ! N finally I condemn, the callous attitude of the Customer Care staff of Casa Bella, in strict terms.
If any other investor of Casa Bella has the same experience like me, pl feel free to email me. Suggestions / objections r also welcome.
Serena D 1504
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