[Resolved]  Loop Mobile — Billing

I am using Loop mobile. 98702*****. This is under group billing (bought under company name). One of my group member with number 98218***** had outstanding bill on his account. Because of that outstanding bill, my number was barred. When I call customer care department, I came to know that he has paid part payment on his outstanding bill and his phone is activated now, where as my phone is still not activated.

On asking the customer care department, I was told that unless that person does not pay full amount, my number will not be active. Whereas his number is already activated why the hell will he pay his balance until he can use his mobile? This is what I asked the customer care; she just told me that "Sorry Sir, This is Loop mobile Policy.” Amazing Policy Isn’t it? For one person's crime, other is being punished. And the person at fault is being served like king.

I have sent a mail to redressal.[protected]@loopmobile.in and waiting for their reply to explain this policy. Hence I would like all those loop mobile users who are reading this, please make sure that tomorrow they will change their policy and inform you that any other loop mobile user you call, if they have outstanding bills. Your lines will be barred, because the defaulter is known to you. So it’s your duty to find out that defaulter and make him pay your bill even if you are not in group billing just like me.

Policies are always changed without prior notice, and they are never readable when we receive from the local dealers of Loop sim card holder, as well as Loop Gallery.

Hope this policy will soon be loopt (removed) from Loop mobile services.

Hope You are enjoying the LOOP mobile till they are LOOPT From the market.