Loop Mobile Services — billing, network and staff behaviour

 
10 Reviews
Mumbai, Maharashtra, India
 lalitsinghi
loop mobile has the worst network coverage! who gave it the no 1 gsm network coverage title? the company boasts so much but is actually nowhere in service providing. numerous offer msgs r a pain. automatic updation of services which results in reduction in pre paid balances. when asked the staff at the gallery they r clueless. the online facility is a waste as the staff is incompetent and rude. the dont address the problem and bang d fone every now and then, or else they tell to call after some time. m totally harassed by their sheer nonsense attitude. hope my complaint is ebtertained here atleast
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

mobile services — Billing complaint

my name is m narayana moorthy, living in chennai, tamilnadu. my mobile number is[protected]. My mobile bill falls due on 11th dec'07. The following things are faced by me for the past
one week.

1) Airtel showroom - anna nagar - credit card machine problem,
they have not accepted the payment.

2) Airtel showroom - chetput - renovation and also credit card
machine problem, they have not accepted the payment.

3) Airtel showroom - Haddows Road - credit card machine,
they are not having, not accepting.

4) Airtel showroom - College Road - credit card they are
not accepting.

5) Payment through net - i have already registered,
last one week your server is problem, informed this to your
Customer care over phone on 14th, 16th, 18th. No actions
are initiated.

From the above circumstances, how the customer can pay the amount on due date, those the perons like me are very busy.

Could u pls arrange some alternative sources.

Thanks

mobile services — Non information about Heavy international Roaming Charges

I am Anurag Gupta Mob No.[protected], I have been using mobile services provided by Spice Telecom since 1999. this time I regret to inform you that while traveling abroad in Itally on around Dated: 10-04.08 I got an SMS from customer care of Spice Telecom that your usage is nearby your credit limit Rs.9680-00 and kindly pay otherwise your facilities would be barred. As I was abroad due to communication Gap I could not convey the message to the concerned person to make the payment. As I didn’t have the idea about International roaming charges I kept on using international roaming services, I was under the impression that if the bill amount would increase the credit limit the services would be barred as per the message received from Spice. Had I known about the usage or such a heavy charges I would have not used theme. By the time I reached India I came to know that my services had been barred and the bill amount has been reached to 40000-00 Rs.. I have the complaint that why my services were not barred when it had been crossed my credit limit. And why did they not send any SMS when the credit limit exceeded by two times, three times even four times. Why the services were barred only when the usage crossed Rs.40000-00. It should have been barred when it crossed the credit limit or even double than the credit limit.

Please guide what should I do, is my complaint is valid or not.

In anticipation

Anurag Gupta
nobody answers on the 198 toll free no

Loop Mobile — unnecessary deduction & Cheap behaviour of Customer care Service

My Mobile Number is [protected], & i lost 30 rupees without any reason at 12.30 am of 2 Dec 2011. when i will try to contact them (costumer Care) , they r not behaving well with me & 3 time they r disconnect my call, will frustrated with them service & try to call Nodal Officer but they will also pic up my call but not giving response, and that type of problem i m not facing first time from cheap loop service. all rascals are working in the cheap loop mobile Costumer service, plz give me positive replay as soon as possible.
Salim Shaikh
log off from the browser from loop mobile as soon as possible
my name is miss.suchita koli n mobile no is [protected].mai loop card last 5 years se used kar rahi hu par last july tak mera bill rs.350/400/- tak amount hoti thi. after july mera bill amount is too highest like rs.1500+ tak tha aur jab ham logo ne customer care me complaint darj karvai to unone hame solution diya ki kuch nahi ap ka previous bill ka amount currently month me add. karya hai. ye complaint deke hamara card block karva diya, aur hame bataye ki aapka GPRS active ho gaya hai, jo ki hamne active kiya hi nahi tha.ham GPRS ke liye TATA DOCOMO use kar rahe hai.phir bhi, bill amount badhta gaya. apki taraf se hame koi sahayata na milne ke bavjut ulta hame hamare dusare nos. bhi band kiye jayenge aisi apke excutive call kar ke mentaly haras kar hai.hamane bohat bar customer care me complaint register kiya. mera bill amount 6000+ bataya gaya hai aur mera usages itna nahi hai phir bhi main maximum rs.1500 or 2000/- tak he pay karungi

Refund of security deposit.

I had transferred my mobile no. [protected] to another service provider on 25th Sept 2014. Till date I have not got my security deposit.

loop mobile no portout

my self is Rajendra maruti Salunke my loop mobile no is [protected], I have application for portout an other company have rejected my request, and told to wait for 60 days please accept my portout request

no outgoing

mobile no.[protected] I could not make any calls from this no.as its out going is blocked whenever I tried to call, "check operator service" even after having enough balance.

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    Customer satisfaction rating
    3%
    Complaints
    266
    Pending
    4
    Resolved
    5
    phone
    +91 22 2844 0800
    location
    B Wing, 4th Floor, Eureka Towers, Mindspace, New Link Road, Chincholi Bunder, Malad (W), Mumbai, Maharashtra, India - 400064
    Loop Mobile Services - billing, network and staff behaviour